San Francisco, California
London, United Kingdom
6:30 to 7:00 PM – Pizza and networking
7:00 to 8:30 PM – It's a Bit Like Dating: Establishing Trust in Agile Delivery with a New Customer (Nathaniel Cadwell, Brad Powell, Michael Rau)
When there is an existing relationship between an Agile service provider and their customer, a level of trust exists. The customer trusts that the provider will deliver. The provider trusts that the customer will be a good product owner. There is an openness that can only come with working together. It’s sort of like being married.
But what about providers and their customers/prospects that have no established relationship? Will the customer trust the provider to deliver on time and on budget? And what if the customer is not accustomed to using Agile? Will they trust you if you don’t have a detailed project plan extending for 12 months with an accompanying Gantt chart? Beginning any new customer/vendor relationship can be daunting. Add unfamiliarity with Agile into the mix and it may seem like a giant leap of faith.
So the big question is, how do you get to a state of trust and openness? How do you get to that married-like state?
The answer: you date first.
This session will cover concepts and teach you how to 'date' in your new Agile relationship. Specific topics covered in this session are:
• Taking the Long Term View
• Establishing Initial Match
• Educating on Value vs. Scope
• Putting Your Best Foot Forward
• Getting to Know You
• Sometimes It Helps to Have a Chaperone
• Delivering Value Early
As we cover each topic, we will integrate the story of a successful match between a supplier of bespoke software and their client: a financial services firm. We will focus especially on insights and recommendations from our experience of establishing an initial trust and working relationship. The lessons of this session are applicable to customer/external supplier relationships, and are equally applicable to customer/internal supplier relationships that exist in larger organizations.
About the Speakers:
Nathaniel Cadwell has over sixteen years of consulting experience in: software development, agile enablement, and change management. In his current role, Nathaniel is an agile coach helping individuals, teams, and organizations on their path to agility. Nathaniel is an alumni organizer of the largest community organized agile conference in the DC area: AgileDC. He has been interviewed for podcast and radio, and he is a regular speaker at conferences and user groups. He has presented, or co-presented, sessions at multiple venues including: the Agile Leadership Network (DC Chapter), Agile Eastern Europe, Agile India, Agile Brazil, Agile PDX, and AgileDC. He is passionate about facilitation, and is a Certified Professional Facilitator (International Association of Facilitators).
Brad Powell works regularly with financial services industry customers and prospects to apply Agile concepts to concrete business goals for the purpose of increasing customer revenue. He also actively participates in financial industry working groups and associations. Brad is President/CEO of Axiaware.
Michael Rau is Marketing Manager for the Navy Mutual Aid Association where he is responsible for all marketing efforts the organization undertakes. As such he is also project manager for the association's website rebuild and software development for the sales team. He is also responsible for the introduction and implementation of software solutions for the sales and marketing efforts.
When & Where
ALN DC Chapter
Agile Leadership Network (ALN) Washington DC Area Chapter