ITIL4 Foundations Certification Course - November 20/21 - Virtual Class

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ABOUT THE COURSE

This course will enable you to look at IT Service Management through a Service Value System (SVS). ITIL 4 course covers a holistic end-to-end approach of IT contribution to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

The following is covered in the 2 days:

  • How the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

WHO THIS COURSE IS FOR

Anyone looking for IT Service Management education and an understanding of how to provide business value Anyone who is looking to upgrade their ITIL v3 certification and knowledge


ABOUT THE EXAM

A 60-minute, 40 question, multiple-choice exam will be scheduled and completed online

A passing mark of 65%


The price of the course includes all student materials, a study guide, and exam fees.


ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved



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