€1,573 – €1,754.50

ITIL4 Foundation

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The Campus NV

9 De Villermontstraat

2550 Kontich

Belgium

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Event description
This training shows you how to apply the ITIL® service management framework in your organisation.

About this Event

Check out all details on our website thecampus.be.

Overview

IT organizations can optimally align their services, processes, people and technology with business strategy and customer needs by applying the ITIL® service management framework. ITIL® offers guidelines and best practices to create value by providing the right digital services and supporting them with high-quality processes. ITIL® is the most applied best practice framework in service management worldwide, both in the public and private sector, from SMEs to multinationals. After this training, you will know how to apply the ITIL® service management framework in your organisation.

Organize your digital transformation with ITIL4®

We live in a time of unprecedented change, known as the "Fourth Industrial Revolution”. It is important for service providers to organize themselves in the right direction. After all, the right interaction between people, processes and digital technologies are crucial to be succesful. It is an ever faster and more complex environment, which requires organizations to be more flexible to remain relevant in this rapidly changing world. Lean and agile working have become a must. ITIL4® helps IT organizations to face these challenges.

Start your digital journey from your current situation

The best part about ITIL4® is that IT organizations can start their digital journey from the situation they are currently in. While designing the processes or value flows, organizations often notice that that a number of necessary basic practices are still not properly implemented, such as handling incidents or change- and release control. These examples of basic practices are also covered in ITIL4®. After all, it is important to apply only those ITIL4® practices that are the best fit for you and your company. That way, your existing investments in services and processes are still protected. ITIL4® is a only a point of departure.

Prerequisites

There are no mandatory prerequisites for this training.

Course Content

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.

The following topics will be discussed during the course:

  • Make a difference with IT service management
  • The most important concepts of ITIL4®
  • The 4 dimensions of IT service management
  • Create value with the ITIL4® service value system
  • Co-creation of value with customers and other stakeholders
  • The guiding principles
  • Drawing digitizable value streams
  • Concrete practices of ITIL4®
  • General management practices
  • Service management practices
  • Technical management practices
  • Governance and continuous improvement

Certification

The exam is webbased. It concerns a 40-question multiple choice exam, you pass the exam when you answer at least 26 questions correctly. All participants will receive a voucher with access codes for the exam. You can take the exam whenever you want, at home for example. The choice is yours!

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Date and Time

Location

The Campus NV

9 De Villermontstraat

2550 Kontich

Belgium

View Map

Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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