The IT Infrastructure Library (ITIL) v4 promises to reduce IT operations costs, improve productivity and employee satisfaction, and manage risk, failure, and disruption throughout the organization.

ITIL v4 is a framework of best practices for delivering IT services. ITIL’s systematic approach to ITSM can help businesses manage strengthen customer relations, and build an IT environment geared for growth, scale, and change.

ITIL v4 Foundation introduces candidates to ITSM, the Service Value System (SVS) which describes how all of the organization's components and activities work together, as a system, to facilitate value creation. ITIL SVS addresses many working approaches such as Agile, DevOps, and Lean, in addition to traditional process and project management through a flexible and value-driven operating model.

This course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. You will learn the importance of ITIL® 4 and its guiding principles.

Our ITIL 4 Foundation training focuses on the key elements, concepts, and terminologies associated with ITIL service lifecycle management. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes and the necessary concepts in a service management framework.

Key Features:

16 hours of Classroom/Instructor-led online interactive training
Industry-based case studies & real world-examples
Chapter end quizzes & simulation exams
16 hours of PDU certificate
Exam fee included
24/7 customer support

The course will help you to understand:

How do modern IT and digital service organizations operate
How value streams increase speed and efficiency
How cultural or behavioral principles guide work that benefits the wider organization
How to use commonly used service management terms and concepts

ITIL 4 guiding principles?

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. These principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.

Course Objectives:

At the end of the program, the participants will be able to:

Identify the principles and concepts of IT Service Management based on ITIL
Identify the Best practices for implementing ITIL in an organization
Define the terminology used in ITIL
Identify the concepts and definitions used in the Service Lifecycle
Define Service Strategy concepts
Define Service Design concepts
Define Service Operations concepts
Define Service Transition concepts
Define Continual Service Improvement concepts
Define the roles, processes, and components within key areas of IT Service Management based on ITIL
Prepare the participants to take the ITIL® Foundation Certification Exam

What are the prerequisites for this course?

No prerequisite is required to take the ITIL 4 Foundation Certification exam. However, it is recommended for candidates who are familiar with IT terminology and have IT-related work experience.

Why ITIL® 4 Foundation?

ITIL® is a widely adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL® 4 Foundation Certification Training Course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated, and integrated system for the effective management of IT-enabled services.

Who should take this course?

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and must be aware of and contribute to the overall service improvement program.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.

Why global corporates prefer Learning Zone Inc. as their training partner

A provider of Enterprise Learning Solutions (ELS), Learning Zone Inc. creates industry-fit talents through training, coaching, and consulting by globally acclaimed trainers. Much of Learning Zone’s repute in co-creating business value stems from:

Training delivered in 45+ countries.
250+ industry-relevant courses.
Consulting and coaching to transform organizations.
Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
Best value for time & money invested.
Get trained at the best fee compared to other vendors
Discounted fee offered for 5 or more attendees

*We conduct corporate training in your preferred location and dates at no additional cost.

Contact us for more information:

Name: Debbie Riel

Email: debbie.riel@learninzone.com

Tel: +1 (302) 251-9769

ITIL version 4 Foundation Certification Training in Montreal, QC