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Louisville

1

Louisville, KY 40222

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Event description
ITIL Foundation v4

About this Event

ITIL Foundation v4

Class is taught by an Accredited ITIL v 4 Instructor

Price includes materials and exam, exam is taken the last day of class.

Outline

1. The key concepts of Service Management

a. Service

b. Utility

c. Warranty

d. Customer

e. User

f. Service management

g. Sponsor

2. Exploring the ITIL Guiding Principles

a. Focus on value

b. Start where you are

c. Progress iteratively with feedback

d. Collaborate and promote visibility

e. Think and work holistically

f. Keep it simple and practical

g. Optimize and automate

3. Exploring the Four Dimensions of Service Management

a. Organizations and people

b. Information and technology

c. Partners and suppliers

d. Value streams and processes

4. The ITIL Service Value System

5. Understanding the activities of the Service Value Chain

a. Plan

b. Improve

c. Engage

d. Design & transition

e. Obtain/build

f. Deliver & support

6. Understanding ITIL Practices and exploring 15 key ITIL Practices

a. Information security management

b. Relationship management

c. Supplier management

d. IT asset management

e. Monitoring and event management

f. Release management

g. Service configuration management

h. Deployment management

i. Continual improvement

j. Change control

k. Incident management

l. Problem management

m. Service request management

n. Service desk

o. Service level management

7. Taking a more detailed look at 7 key ITIL Practices

a. Continual improvement and the continual improvement model

b. Change control

c. Incident management

d. Problem management

e. Service request management

f. Service desk

g. Service level management

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Date and Time

Location

Louisville

1

Louisville, KY 40222

View Map

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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