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ITIL V3 Foundation - Premium 3 Days Training in Frankfurt

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Location

Regus - Frankfurt Lighttower

15th and 16th Floor, Hanauer Landstraße 126 - 128

60314 Frankfurt

Germany

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Refund policy

Refund policy

Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Description:

This exciting and dynamic 3-day Course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses. The PREMIUM version of this Course includes supplemental training material. 

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs. 

Course Topics:

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Course Evaluation
  • Exam 

Learning Goals:

  • Identify the key Principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management Processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and Definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle. 

Course Agenda:

Day 1

  • Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Lunch
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Homework (review of day’s material)

Day 2

  • Service Design
  • Service Transition
  • Service Transition
  • Service Operation
  • Service Operation
  • Homework (review of day’s material)

Day 3

  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation
  • Course Evaluation
  • Exam 

Who can Attend?

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

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Location

Regus - Frankfurt Lighttower

15th and 16th Floor, Hanauer Landstraße 126 - 128

60314 Frankfurt

Germany

View Map

Refund policy

Refunds up to 7 days before event

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Organizer Mangates

Organizer of ITIL V3 Foundation - Premium 3 Days Training in Frankfurt

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Who we are

Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition.

All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.

What we do

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

 

 

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