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ITIL V3 Foundation 3 Days Training in San Luis Potosi

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San Luis Potosi

San Luis Potosi, SLP 78000

Mexico

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Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Description:

This exciting and dynamic 3-day Course, fully updated for ITIL 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practice, this Course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Course Outline:

Module1: Course Introduction

  • Student and Instructor Introductions
  • The Service Lifecycle
  • Course Learning Objectives
  • Course Agenda
  • ITIL Qualification Scheme
  • The Royal Chao Phraya Hotel
  • Case Study

Module2: Service Management as a Practice

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • Best Practices in the Public Domain
  • ITIL as a Good Practice
  • Concept of Service
  • Concept of Service Management
  • Processes and Functions
  • The RACI Model
  • Roles and Responsibilities
  • Module Summary

Module3: Service Lifecycle

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • The Service Lifecycle
  • Basic Concepts of Service Strategy
  • Basic Concepts of Service Design
  • Basic Concepts of Service Transition
  • Basic Concepts of Service Operation
  • Basic Concepts of Continual Service Improvement
  • Exercise — The New Swimming Pool
  • Module Summary

Module4: Service Strategy

  • ModuleLearning Objectives
  • Service Strategy in the Life Cycle
  • Topics Covered in this Module
  • Basic Concepts of Service Strategy
  • Principles and Models of Service Strategy
  • Processes of Service Strategy
  • Module Summary
  • End of Module Quiz

Module5: Service Design

  • ModuleLearning Objectives
  • Service Design in the Life Cycle
  • Topics Covered in this Module
  • Basic Concept of Service Design
  • Principles and Models of Service Design
  • Processes of Service Design
  • Exercise — Crossword
  • Module Summary
  • End of Module Quiz

Module6: Service Transition

  • ModuleLearning Objectives
  • Service Transition in the Life Cycle
  • Topics Covered in this Module
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Transition Planning and Support
  • Knowledge Management
  • Exercise — Crossword
  • Module Summary
  • End of Module Quiz

Module7: Service Operation

  • ModuleLearning Objectives
  • Service Operation in the Life Cycle
  • Topics Covered in this Module
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Exercise — Complaint Handling and Service Recovery
  • Module Summary
  • End of Module Quiz

Module8: Continual Service Improvement

  • ModuleLearning Objectives
  • CSI in the Life Cycle
  • Topics Covered in this Module
  • Basic Concepts of CSI
  • Principles and Models of CSI
  • CSI - The Seven Step Improvement Process
  • Module Summary
  • End of Module Quiz

Module9: Technology and Architecture

  • ModuleLearning Objectives
  • Topics Covered in this Module
  • Service Automation
  • Competence and Skills for Service Management
  • Competence and Skills Framework
  • Training
  • Module Summary
  • Exam Preparation Guide
  • Mock Exam

Target Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

Learning Objectives:

  • Comprehend Service Management as a Practice
  • Understand the Service Lifecycle
  • Know the generic concepts and Definitions
  • Understand the key Principles and models used behind selected Processes Identify the selected Processes
  • Understand the selected functions and roles
  • Comprehend the technology and architecture of the Service Lifecycle
  • Comprehend competence and training

Course Agenda:

Day 1

  • Course Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design

Day 2

  • Service Design
  • Service Transition
  • Service Operation

Day 3

  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Preparation Guide
  • Course Evaluation
  • Exam (optional)
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Date and time

Location

The venue will be announced soon

San Luis Potosi

San Luis Potosi, SLP 78000

Mexico

View Map

Refund policy

Refunds up to 7 days before event

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Organizer Mangates

Organizer of ITIL V3 Foundation 3 Days Training in San Luis Potosi

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Who we are

Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition.

All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.

What we do

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

 

 

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