$1,695

ITIL Practitioner-2 Day Classroom Training

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Location

Location

PST Training Center

4105 Faber Place Drive

North Charleston, SC 29405

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Refund Policy

Refund Policy

No Refunds

Event description

Description

ITIL Practitioner Course Length: 2 days

Course Description: In this course, you will apply the guiding principles and concepts of ITIL, and also prepare to sit for the ITIL Practitioner certification exam.

Course Content:

Lesson 1: Orientation to the ITIL Practitioner Certification
Topic A: The ITIL Practitioner Certification
Topic B: The Nine Guiding Principles of ITIL Practitioner
Topic C: The Three Core Competencies of ITIL Practitioner

Lesson 2: Integrating the Guiding ITIL Principles and the CSI Approach
Topic A: The CSI Approach
Topic B: Integrate the CSI Approach and the Guiding ITIL Principles

Lesson 3: Using ITIL Metrics and Measurement
Topic A: Implement Critical Success Factors and Key Performance Indicators
Topic B: Use Hierarchies, Cascades, and Categories of Metrics
Topic C: Develop Assessments
Topic D: Evaluate Reporting Methods

Lesson 4: Applying ITIL Communication Principles
Topic A: Implement Effective Communication Techniques
Topic B: Apply ITSM Communication Methods

Lesson 5: Managing Organizational Change for Improvement Using ITIL
Topic A: Integrate Organizational Change Management and ITSM
Topic B: Create an OCM Action Plan


FAQs

What can I bring into the event?

All material is provided at the beginning of the workshop.

How can I contact the organizer with any questions?

Please contact Renee Krahn, Client Engagement Representative, at 843-270-1612 or by email at renee.krahn@dalecarnegie.com.

What's the refund policy?

Cancellation Policy: is ten-business days prior to technical courses. Please contact Renee Krahn, Client Engagement Representative, regarding a refund.




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Date and Time

Location

PST Training Center

4105 Faber Place Drive

North Charleston, SC 29405

View Map

Refund Policy

No Refunds

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