Course Description:

The ITIL Managing Across the Life cycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This Course is available as a 2-day Blended training Course (and it is also available through the ITpreneurs Expert Program).

The Managing Across the Life cycle Course builds on the knowledge and experience that learners obtained in the Intermediate Courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service Management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL Courses. However, in the new Course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which mean that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple Learning Objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the Course. Learners, who are performing well in this advanced training program, will do well in the final MALC exam.

The Royal Phraya has just conducted an acquisition and learners have to assist Management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the Course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.

ITpreneurs delivers a next generation Learning experience with the MALC training program. This program will test your readiness to become an ITIL Expert, and will guide you through the Process to make sure that you understand your growth areas, as well as the areas in which you excel.

Course Outline :

Unit 1. Introduction Managing Services Across Lifecycle

Unit 2. Strategic Assesment

Unit 3. Organizational Challenges, Critical Success Factors and Risks

Unit 4. ITSM Implementation Plan

Unit 5. Business Case

Unit 6. Managing Strategic Change

Exam Preparation

Target Audience :

The Managing Across the Life cycle Course will be of interest to:

Chief Information Officers

Senior IT Managers

IT Managers

Supervisors

IT Professionals

IT Operations Practitioners

IT Development Practitioners

Individuals who require a business and Management level understanding of the ITIL service life cycle and how it may be implemented to enhance the quality of IT service provision within an organization.

Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.

Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Learning Objectives :

Key concepts of the service life cycle

Communication and stakeholder Management

Integrating service Management Processes across the service life cycle

Managing services across the service life cycle

Governance and organization

Measurement

Implementing and improving service Management capability

Preparing for MALC examination, including mock examination opportunity

Course Agenda :

Pre-Class Reading and Preparation

Kick-off conference call

-Instructor outlines expectations

Unit 1. Introduction Managing Services Across Life cycle

-self study e-Learning

-self Assessment quizzes

Unit 2. Strategic Assessment

-scenario review

-individual assignment

-send response to instructor

Unit 3. Organizational Challenges, Critical Success Factors and Risks

-scenario review

-individual assignment

-send response to instructor

Unit 4. ITSM Implementation Plan

-scenario review

-individual assignment

-send response to instructor

Day 1 - Highly Interactive Classroom Learning

Group Discussion and

Review of assignments for Unit 2, 3, and 4

Feedback provided by Instructor on Unit 2, 3, and 4

LUNCH

Unit 5. Business Case

Briefing on assignment

Group work

Presentation of results

Day 2 - Highly Interactive Classroom Learning

Unit 5. Business Case

Review of the results

Unit 6. Managing Strategic Change

Briefing on assignment

Group work

LUNCH

Unit 6. Managing Strategic Change

Presentation of results

Review of the results

Discuss Case Study

Post-Class Reading and

Exam Preparation

Exam Preparation

Review of e-Learning material

Exam preparation.