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ITIL Intermediate Service Operation

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Menara Mutiara Bangsar

8-0-6 Jalan Liku

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 59100

Malaysia

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ITIL stands for Information Technology Infrastructure Library which is a recognized international framework for IT service management profession. ITIL is a series of documents, originally created by the Office of Government Commerce (OGC), a governmental department in the United Kingdom. These are used to help implement an efficient framework for IT Service Management (ITSM).

ITIL® Intermediate SO Certification is an intermediate level of certification offered to IT professionals who qualify the ITIL® Intermediate SO exam. The IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT service management across the globe.

The 3 day (SO) certification demonstrates a professional's’ crisp understanding of service operations and specialization in providing robust end-to-end.

Workshop Objectives
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate:

•Plan key activities for SO
•Maintain stability in SO while allowing changes in design, scale, scope and service
•Support operation through new model and architectures Key principles and models
•Selected processes
•Selected functions
•Selected roles

Who Should Attend?
•Senior Project Officers
•Project & Program Coordinator/Managers
•Development Planning Managers
•Operations Managers
•Quality Managers
•Business Analysts
•Engineering Managers
•IT Infrastructure Managers

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Date and Time

Location

Menara Mutiara Bangsar

8-0-6 Jalan Liku

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 59100

Malaysia

View Map

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