This exciting and dynamic 3-day course, fully updated for IT Infrastructure Library (ITIL) version 2011, introduces learners to the lifecycle of managing IT services to deliver on business expectations. Incorporating lecture, interactive exercises, and an engaging, case study based approach, this course positions the student to successfully complete the ITIL Foundations certification exam, required for entry into the future ITIL intermediate level training courses. Those follow-on intermediate courses will then allow your staff to design and manage ITIL-based process and apply ITILto deliver and improve real-life services. The training runs from 8:30 to 5:00 PM each day with a certification exam at the end of the final day. A passing score allows for learning credits towards ITIL, PMI, and NASBA.