ITIL Foundation One-Day Fast Track
Sales Ended
ITIL Foundation One-Day Fast Track

ITIL Foundation One-Day Fast Track

Event Information

Share this event

Date and Time

Location

Location

Unit 5, 12/F, Summit Insurance Building,789 Nathan Road, Kowloon, Hong Kong

View Map

Friends Who Are Going
Event description

Description

ITIL Foundation One-Day Fast Track

Course Description

The ITILv3 Foundation Level focuses on knowledge and comprehension to provide a good grounding in the key concept, terminology and processes of ITIL. This is a 9-hour course that will prepare participants for the certified ITILv3 Foundation exam, which is an integral part of the course curriculum.

Course Objectives:

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

- Service Management as a practice
- Service Lifecycle
- Key Principles and Model
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL Qualification scheme

Target Audience:

- IT Managers, IT staff and process owners
- Application, project and business managers directly involved in IT
- any member of an IT organization in delivery of IT services

Examination Details:

- Exam Duration: 60 minutes
- Format: Multiple Choice
- Number of Questions: 40
- Pass Score: 65%
- Delivery: Online computer based


Course Student Material:

Students will receive an ITIL Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

ITIL Foundation One-Day Fast Track
Date: 7 Jan 2017
Time: 9:30am - 5:00pm
Course fee: 4,000 (Including Exam fee)

Detail Topic Covered:

  1. Overall Case Study
  2. Event Management
  3. Service Desk
  4. Incident Management
  5. Problem Management
  6. Request Fulfillment
  7. Access Management
  8. Other Functions
  9. Technology and Implementation Considerations
  10. Activities, Processes and integration
  11. Challenges and Critical success factor and Risks

Share with friends

Date and Time

Location

Unit 5, 12/F, Summit Insurance Building,789 Nathan Road, Kowloon, Hong Kong

View Map

Save This Event

Event Saved