$1,345

ITIL Foundation Certification Training in Woodlands,singapore

Event description
CertLearners is one of the leading authorized professional certification training providers all over the globe.

About this Event

CertLearners is one of the leading authorized professional certification training providers all over the globe. ITIL Foundation course is a 2-day workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught.

About ITIL Foundation

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Features of our ITIL Certification Training:

• 30 Day Instructor Helpline Post Training

• 3 Simulated Mock Tests Included

• 25 PMI PDUs

Eligibility:-

The ITIL Foundation level qualification doesn’t necessitate any pre-requisite and generally offered to anyone with a keen interest in Service management. The academic qualification will stipulate a bachelor degree.

Course Agenda:

Overview of ITIL

By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, and discuss the processes, roles and functions in ITIL® Foundation.

Lesson 1: Introduction to service management

This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers.

Lesson 2 – Service Strategy

This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided.

Lesson 3 –Service Design

By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design.

Lesson 4 –Service Transition

Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS).

Lesson 5 –Service Operations

By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents.

Lesson 6 –Continual Service Improvement

This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business.

Lesson 7 –Assessment

Test if you are ready to take the exam, solve the questions which you might get in your certification exam.

Please Contact Certlearners:

E-mail: sarah.parkar@certlearners.com or Website: www.certlearners.com

Call Us Now!: +1 (713)-287-1250

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