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ITIL® Foundation 1 Day Training in Ghent

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Location

Regus - St Niklaas, Railway Station - Regus Express

Stationsplein 7E

9100 Ghent

Belgium

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Refund policy

Refund policy

Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this event

Course Description:

The blended ITIL Foundation training, fully updated to ITIL2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. The Course includes an engaging, case study based approach to Learning the core disciplines of the ITIL Best Practices. Blended ITIL Foundation training is a powerful solution that combines the flexibility of eLearning with traditional classroom coaching for a superior Learning experience. In preparing learners for the ITIL Foundation certification, learners start with upfront prep time via self-paced eLearning, covering the theoretical concepts. This is followed by instructor-led classroom coaching (either in a physical or a virtual setting), allowing the participants to engage with the instructor and other learners and review the concepts they previously learned alone. Fewer days spent in the classroom translates to reduced out-of-office training costs and lost employee hours. Learners are well positioned to successfully complete the associated exam, required for entry into the future ITIL Intermediate training Courses.

The ITIL Best Practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Course Outline:

  • Opening & Introduction
  • Review Service Strategy
  • Review Service Design
  • Review Service Transition
  • Review Service Operation
  • Review Continual Service Improvement
  • Exam Preparation
  • Exam

Target Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process

Owners, IT Developers, Service Providers, System Integrators.

Learning Objectives:

  • Key Principles and concepts of IT Service Management.
  • Benefits of implementing ITIL in an organization.
  • Service Management Processes and how they map to the Service Lifecycle.
  • Basic concepts and Definitions related to the Service Lifecycle.
  • Activities and roles involved with the Service Lifecycle.
  • Relationship of each component of the Service Lifecycle and how they map to other components.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Course Agenda:

  • Opening & Introduction
  • Review Service Strategy
  • Review Service Design
  • Review Service Transition
  • Lunch
  • Review Service Operation
  • Review Continual Service Improvement
  • Exam Preparation
  • Exam
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Location

Regus - St Niklaas, Railway Station - Regus Express

Stationsplein 7E

9100 Ghent

Belgium

View Map

Refund policy

Refunds up to 7 days before event

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Organizer Mangates

Organizer of ITIL® Foundation 1 Day Training in Ghent

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Who we are

Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition.

All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course.

What we do

We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

 

 

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