NZ$2,296.53 – NZ$2,714.93

ITIL 4 Specialist: Create, Deliver and Support 3Day Training -Hamilton City

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Location

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Hamilton City

Hamilton City, North Island 3214

New Zealand

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Refund Policy

Refunds up to 7 days before event

Event description
Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

About this Event

Course Description:

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-day course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.

Course Outline:

Course Introduction

Module 1: Organization and Culture

  • Organizational Structures
  • Team Culture
  • Continuous Improvement
  • Culture Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication

Module 2: Effective Teams

  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting

Module 3: Information Technology to Create, Deliver and Support Service

  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model

Module 4: Value Stream

  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping

Module 5: Value Stream to Create, Deliver and Support Services

  • Value Stream for Creation of a New Service

Module 6: Value Stream for User Support

  • Value Stream Model for Restoration of a Live Service

Module 7: Prioritize and Manage Work

  • Managing Queues and Backlogs
  • Shift-Left Approach
  • Prioritizing Work

Module 8: Commercial and Sourcing Considerations

  • Build or Buy
  • Sourcing Models
  • Service Integration and Management

Learning Objectives:

  • The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services

Course Agenda:

Day 1

Course Introduction

  • Module 1: Organization and Culture
  • Module 2: Effective Teams
  • Module 3: Information Technology to Create, Deliver and Support Services

Day 2

  • Module 3: Information Technology to Create, Deliver and Support Services (Contd.)
  • Module 4: Value Streams
  • Module 5: Value Stream to Create, Deliver and Support Services
  • Module 6: Value Stream for User Support

Day 3

  • Module 6: Value Stream for User Support (Contd.)
  • Module 7: Prioritize and Manage Work
  • Module 8: Commercial and Sourcing Considerations
  • Exam Preparation
  • Exam

Who can Attend?

The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:

  • IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
  • Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
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Date and Time

Location

The Venue will be announced soon

Hamilton City

Hamilton City, North Island 3214

New Zealand

View Map

Refund Policy

Refunds up to 7 days before event

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