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Quebec City, Quebec G1V 0B9

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ITIL 4® Foundation Certification will introduce you to a holistic way of managing Information Technology to support the diverse business scenarios with the aid of several ITSM tools and methodologies like ITIL Service-Value-System along with concepts from other leading frameworks.

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ITIL 4® Foundation2 days Classroom Includes:

· 2 days of instructor-led in-person classroom(guaranteed)

· AXELOS approved Foundation study guide

· 2 Exam-based mock tests

· Tips and Tricks by a certified instructor

· Chapter end quizzes

· 100% pass guarantee

· 16 PDU’s certificate

· Dedicated support by ITIL 4® Foundation certified staff

Weekend special classes are organized on special requests.

Please contact Samaira@certificationplanner.com to know the dates.

The 2-days classroom program will help participants to pass the ITIL 4® Foundation certification exam in the 1st attempt.

About our course:

CP ITIL 4® Foundation course will introduce you to the new and improved two separate designations streamed ITIL suit and provide exposure to the changed essential practices of ITIL 4 along with tools, methodologies, purpose, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System with real-life examples and case studies.

After completion of our course, Participant’s will be able to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Course Agenda/Curriculum:

  • Introduction to the Course

  • Introduction to ITSM and ITIL

  • Key Concepts in IT Service Management

  • The four Dimensions of Service Management

  • The ITIL Service Value System

  • The ITIL Management Practices

· Exam Preparation and Tips and Tricks

· Additional coursework

· Feedback Session

Examination:

Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes

Earn two ITIL credits ITIL Expert Journey

Other Courses:

Project Management Professional (PMP) | Certified Associate in Project Management (CAPM) | Lean Six Sigma Green Belt | Lean Six Sigma Black Belt (LSSBB) | Dual Lean Six Sigma Green and Black Belt (LSSGB & LSSBB) | Dual Lean Six Sigma Yellow and Green Belt (LSSYB & LSSGB) | PMI- - Agile Certified Practitioner (ACP)| Digital Marketing Certified Associate (DMCA) | Big Data | Data Science | Salesforce

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Date and Time

Location

Business Center

Contact Support@certificationplanner.com for location details

Quebec City, Quebec G1V 0B9

Canada

View Map

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