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IT Service Management with System Center Service Manager

Discover ITT

Monday, October 16, 2017 at 8:30 AM - Friday, October 20, 2017 at 4:00 PM (CDT)

IT Service Management with System Center Service Manage...
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Ticket Information

Ticket Type Sales End Price Fee Quantity
MS10965 Oct 13, 2017 $2,795.00 $0.00

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Event Details

Course: MS10965C

Length: 5 Days

Overview

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.  Using hands-on labs, students will learn the following:

  • Where Service Manager sits within the System Center 2012 R2 product.
  • What business and technical needs Service Manager is designed to meet
  • How Service Manager aligns itself to ITIL and MOF.
  • How to architect and implement a System Center 2012 R2 Service Manager deployment.
  • How to upgrade an existing Service Manager 2010 environment to System Center 2012.
  • How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
  • How to configure Incident and Problem Management.
  • How to configure Activity, Change and Release Management.
  • How to configure Service Requests.
  • How to configure Service Level Management.
  • How to customize the Self-Service Portal.
  • How to configure Reporting and Analysis.
  • How to troubleshoot Service Manager and perform disaster recovery.
  • How to create customized Service Manager forms.

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When & Where


Discover ITT Riverchase Training Center
3 Riverchase Office Plaza
#114
Hoover, AL 35244

Monday, October 16, 2017 at 8:30 AM - Friday, October 20, 2017 at 4:00 PM (CDT)


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