$1,500 – $1,700

IT Incident Command and Incident Management

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815 Alice Street

Oakland, CA 94607

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Refunds up to 30 days before event

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This 2-day class will enable the participants to develop the skills and learn the techniques to be efficient and effective IT incident commanders. The class also covers the use of the incident management system (IMS) for the IT world. The use of IMS can dramatically reduce your MTTR and make your incidents less of an earth-shattering crisis. This class is not only educational, it is unique, fun and interactive. This session will;

  • Explain IMS as a best practice for IT Ops
  • Define the state of Peacetime and Wartime and the shift between states
  • Describe the role & function of the Incident Commander (IC)
  • Describe the differences between Command and problem solving
  • Conduct individual and team exercises
  • Develop interpersonal skills for effective incident management

Each participant will receive a copy of our text; Incident Management for Operations by O’Reilly Media.

Go to www.blackrock3.com for more information on this session and incident management.

Note the venue is 2 blocks from the Lake Merritt BART stop for easy transportation.

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Date and Time

Location

815 Alice Street

Oakland, CA 94607

View Map

Refund Policy

Refunds up to 30 days before event

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