Introduction to service design training

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Room 1, GDS Academy, Benton Park View, Longbenton, Tyne & Wear, NE98 1YX

United Kingdom

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If you are interested in finding out about how service design and you work in Government, you can attend this service design training run by DWP Digital and NHS Digital in Newcastle.

This course is not intended to turn you into a service designer, but it will give you a sample of what a service designer does and how they think.

Who should take part

People who work in or with services teams and are interested in service design. For example

  • You are about to start working with a service designer for the first time

  • You have just started hearing the words ‘service design’ in your workplace

  • You are not a service designer but think you might be doing some service design work

  • You think you would like to become a service designer but you’d like to know more first

This course is not aimed at people who are already service designers.

What you’ll learn

During the training, you’ll be introduced to a range of topics and skills.

  • What is a service?

  • What is service design?

  • What are the benefits of service design?

  • What does a service designer do?

  • How does a service designer work with other roles?

By the end of the course you will be able to:

  • Understand how a service designers’ focus differs from other members of the team

  • Use a service design tool appropriately by researching, finding and applying the right tool for a problem

  • Understand how a service designer would approach framing a problem

  • Use a journey map to analyse a service

Visitors need to arrive at reception at 9:30am SHARP for a 10:00am start. It is a 10-min walk from DWP reception to the GDS academy room. We will end at 5pm.

The course is free to attend. It's for Civil Servants only, so please sign up using your government email address.

Find out about other user-centred design related training and events on the Design Notes blog.

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Date and Time


Room 1, GDS Academy, Benton Park View, Longbenton, Tyne & Wear, NE98 1YX

United Kingdom

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