What you’ll learn

During the training, you’ll be introduced to a range of topics and skills.
What is a service?
What is service design?
What are the benefits of service design?
What does a service designer do?
How does a service designer work with other roles?

By the end of the course you will be able to:

Understand how a service designers’ focus differs from other members of the team
Use a service design tool appropriately by researching, finding and applying the right tool for a problem
Understand how a service designer would approach framing a problem
Use a journey map to analyse a service

This course is for anyone who wants to learn more about service design.

The training contains some theory and lots of interactive exercises and group activities, led by service designers working within HMRC.

This is an introduction. It won’t make you a service designer but it will give you an understanding of service design and practical tools to apply service design thinking to your work.

Once booked onto the training, attendance is expected for the full 2 hour sessions across all 4 days. Please make sure that your team and line manager are fully aware of - and commit to giving you - the time and space needed to make the most of this training.

We will be using Microsoft Teams, and Mural, a whiteboard tool. Calendar invites and Mural board links will be sent out in advance.

Introduction to Service Design - Service Week (PM)