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Intro to Improving the Patient Experience Webinar

California Quality Collaborative

Wednesday, March 2, 2011 from 12:00 PM to 1:30 PM (PST)

Intro to Improving the Patient Experience Webinar

Ticket Information

Type End Quantity
Webinar Ended Free  

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Event Details

During the Intro to Improving the Patient Experience series, you will gain a basic understanding of how to begin improving the patient experience in your organization.

This is a two-part webinar.

Day 1: Wednesday, March 2nd 12:00 PM - 1:30 PM PST

During the first teleconference, we will review key points in in the CQC improving patient experience guide, as well as what we know about the key drivers of the patient experience from an expert consultant, Jill Steinbruegge, MD and CQC's Director, Diane Stewart.

 

Day 2: Wednesday, March 9th 12:00 PM - 1:30 PM PST

During the second teleconference, Tammy Fisher will identify the key features of a feedback / survey system for patient feedback to physicians, so that your organization understands how to measure and monitor the patient experience.

 

Benefits

  • Understand the key drivers of patient satisfaction
  • Learn the high-impact changes that have been proven to be effective by several California medical groups/IPAs
  • Learn the features of, and how to implement, an effective feedback system for physicians
Have questions about Intro to Improving the Patient Experience Webinar? Contact California Quality Collaborative

When

Wednesday, March 2, 2011 from 12:00 PM to 1:30 PM (PST)


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Organizer

California Quality Collaborative

California Quality Collaborative (CQC) is a healthcare improvement organization dedicated to advancing the quality and efficiency of the health care delivery system in California. The CQC will generate scalable and measurable improvement in care delivery in ways important to patients, purchasers, providers, and health plans.

For more information, please visit us at: www.calquality.org

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