Internal Customer Service 1 Day Training | Boston, MA

Event Details

• Duration: 1-Day Practical Training (8 Hours)
• Timing: 9:00 AM – 5:00 PM (including breaks)
• Location: Location shared via email ( Complete Address )
• Format: Classroom Training (Virtual option available on request)
• Language: English
• Certificate: Course Completion Certificate
• PDUs Awarded: 8 Professional Development Units
• Contact: info@learnerring.com

Course Description

Internal customer service is the foundation of every high-performing organization. When teams communicate clearly, align expectations, and support one another, productivity and morale significantly improve.

This 1-day Internal Customer Service Training is designed to help employees enhance collaboration with colleagues, strengthen communication skills, and build productive internal partnerships. Using interactive tools, self-assessments, and real-world scenarios, participants will identify their communication style, learn to adapt to others, manage expectations effectively, and contribute to a smooth workflow within the organization.

By the end of this workshop, participants will be equipped with the skills needed to deliver exceptional internal service—resulting in better teamwork, faster problem-solving, and overall operational excellence.

🎯 Target Audience

• Support team members
• Back-office teams
• Administrative staff
• Customer support professionals
• Anyone who interacts with internal departments or colleagues regularly

🎓 Learning Objectives

By the end of this course, participants will be able to:

• Listen actively, ask better questions, and interpret body language effectively.
• Set and manage clear expectations with colleagues and team members.
• Communicate assertively and confidently.
• Adapt communication style based on different behavioral profiles.
• Build stronger internal customer relationships.
• Map workflows between departments and identify improvement areas.
• Enhance collaboration, reduce misunderstandings, and improve efficiency.

📅 Full-Day Training Schedule (9:00 AM – 5:00 PM)

Breaks included | Highly interactive activities | Practical tools & templates provided

🕘 9:00 AM – 9:30 AM

Welcome & Introduction

• Course overview
• Understanding the value of internal customer service
• Icebreaker activity

🕤 9:30 AM – 11:00 AM

Module 1: Communicate Clearly and Confidently

• Importance of clear communication
• Self-assessment: How well do you communicate?
• The 5 basic principles of effective communication
• Focusing on behavior, not personality
• Being specific and clear in messages
• The power of questioning techniques
• Active listening strategies
• Communicating assertively
• Practical pair exercises

☕ 11:00 AM – 11:15 AM – Tea/Coffee Break

🕚 11:15 AM – 1:00 PM

Module 2: Working Better Together

• Importance of teamwork and collaboration
• Understanding internal customers and their needs
• Managing expectations effectively
• Introduction to behavioral styles
• The 4 major behavioral styles explained
• How to flex your style to improve communication
• Mapping your internal customer network
• “I Care” messaging when handing over work
• Group discussion and role-plays

🍽️ 1:00 PM – 2:00 PM – Lunch Break

🕑 2:00 PM – 3:30 PM

Module 3: Workflow Mapping & Efficiency Improvement

• Understanding workflow between colleagues
• Identifying gaps, delays, and communication breakdowns
• Tools for workflow mapping
• Improving workplace coordination
• Practical workflow review activity

☕ 3:30 PM – 3:45 PM – Tea/Coffee Break

🕞 3:45 PM – 4:45 PM

Module 4: Building Strong Internal Service Culture

• Creating a positive service mindset
• Accountability and ownership
• Delivering consistent internal service
• Maintaining long-term collaboration habits
• Action planning: What will I start doing differently?

🕔 4:45 PM – 5:00 PM

Closing & Certificate Distribution

• Recap of key learning points
• Interactive Q&A
• Feedback & next steps

🌟 Why Attend This Training?

• Improve relationships across departments
• Increase productivity and reduce internal conflict
• Learn practical communication and teamwork skills
• Strengthen your professional presence
• Become a valuable, collaborative team player

🎓 Certification

All participants will receive a Certificate of Completion from LearneRRing, recognizing their achievement.

Exclusive OffersGroup Discounts:10% off for groups of 5-10 participants15% off for groups of 11-20 participants

Corporate & Team Training Available

Want this course delivered at your workplace or for your team? We offer customized onsite and virtual sessions for companies.📩 Email us at corporate@learnerring.com for details.