$750

Intelligent Swarming℠ Insights Workshop Fri. Oct. 16 '20 NZST + Virtual

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Karstens (and Virtual option)

Level 4, 205 Queen St

AUCKLAND, 1010

New Zealand

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Event description
Intelligent Swarming Insights - creating a support network Fri., Oct. 16, 9:30 am - 4:30 pm In-class instructor-led Auckland and Virtual .

About this Event

Intelligent Swarming Insights Workshop

Facilitated by Beth Coleman, CATALYNK ~ Sharing Knowledge. Smarter.

Certified Intelligent Swarming℠ Trainer

Intelligent Swarming is a powerful new way to get the right people working on the right things. It encourages productive collaboration by eliminating the traditional tiered support model, which creates frustration for customers and expense for the support organization. Instead, support issues go to the most appropriate people or teams. When other expertise is needed, they can invite collaborators to join—or allow other specialists to opt-in to help.

Companies that swarm are benefiting from:

* Lower customer effort

* Higher customer satisfaction and loyalty

* Fewer executive escalations* Improved employee engagement

* Faster employee ramp-up time

In this one-day, interactive workshop, you’ll learn:

* When Intelligent Swarming is right for your organization

* Different techniques that real companies are using

* How to design Intelligent Swarming for your specific situation

* How to encourage your teams to collaborate

* What technology is needed—and how to get started without it

* A roadmap of what's needed to get your project started

Minimum attendees: 4

Lunch and morning and afternoon tea or coffee is included for in-class attendees. We'll be in touch with menu options. Virtual attendees please use discount code: Virtual

You’ll leave the workshop with a clear understanding of this innovative new practice, and have tools you can use to explain it and start implementing it in your organization.

We offer group discounts for this event. On-site workshops at your company’s location can also be arranged. Please contact us or email: knowledge@catalynk.co.

Your Registration

When checking out, you may use Eventbrite's payment gateway or select 'Pay by Other Option'. We'll send an invoice with options for a bank deposit or credit card payment.

When do Registrations close? 7 days before the Workshop. Contact us for late registrations.

When do I need to pay? within 4 business days of the workshop start date.

What if the workshop is cancelled? Your full payment will be refunded.

If I cancel is there a fee? A 10% cancellation fee applies. If cancellation is made within 3 days of the workshop, an additional 10% cancellation fee applies.

May I transfer my workshop fee to a future workshop? Yes, please ask us for details.

Enrol EARLY for our 15% Early Bird Discount! Use Code: Early (applies until Sept. 11)

KCS® and Intelligent Swarming℠ are service marks of the Consortium for Service Innovation™

The KCS Academy is the authorized certifying organization for methodologies defined and published by The Consortium for Service Innovation. CATALYNK is an approved training provider of KCS and Intelligent Swarming.

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Date and Time

Location

Karstens (and Virtual option)

Level 4, 205 Queen St

AUCKLAND, 1010

New Zealand

View Map

Refund Policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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