Celebrate the new year with new ideas for creating breakthrough products and services from master storyteller and customer service expert Chip Bell.

Join Chip and host Mark Michelson for a fireside chat as we explore the 5 secrets for creating breakthrough products, services, and solutions. Chip's newest book, "Inside Your Customer's Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions,” was released in the fall of 2020.

"Your beliefs about your customers impact your success. If you look outward towards the customer, you'll find far greater reward than if you continually look inwards toward the company." ~ Chip Bell

Chip is a master at captivating audiences and sharing meaningful lessons through sharing "down home" real world stories. Chip has a talent for making complex subjects easy for everyone to understand and share.

"Since the pinnacle of customer loyalty is the telling of a story (“You’re not going to believe what happened to me”), there are valuable lessons from his storytelling prowess that can provide guidance on how to make customers’ experiences worthy material for a captivating story that customers cannot wait to share with others." ~ Chip Bell

What stories are you telling your customers? And, more importantly, what stories are they telling about you?

"Leaders often try to instill a customer service culture using checklists. This insightful piece from Chip Bell explains why storytelling is essential if you want to create a differentiated customer experience. I haven't seen many people connect storytelling with service outcomes. As one of the world's leading experts on customer experience, Chip's insights on this topic are valuable." ~ Lisa Earle McLeod

Chip will be offering signed copies of his book, Inside Your Customer's Imagination, and giving you the inside secrets to co-partnering with your customers to make innovation happen.

Come for the Chats, Stay for the Networking!

Immediately following the 20 minute fireside chat, we will have two 20-minute rounds of video networking breakouts with everyone who attends. Reserve your place today to network with CX professionals. Be ready to turn your camera on for the networking breakouts.

Agenda:

• 1:20 - Meeting room opens for networking
• 1:30 - Fireside chat begins with Chip and Mark
• 1:45 - Q&A
• 1:48 - Program and recording ends
• 1:50 - Video Networking Round 1
• 2:15 - Video Networking Round 2
• 2:40 - End - Book Giveaways

The fireside chat will be recorded and sent to everyone following the program.

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Dr. Chip Bell, Keynote Speaker, Trainer, Author, Consultant, Chip Bell Group

Dr. Chip R. Bell is a customer loyalty and service innovation keynote speaker, trainer and best-selling author. Global Gurus in 2020 ranked Dr. Bell among the top three keynote speakers in the world for customer service for the past six straight years.

The author of 24 books, Chip's newest book, "Inside Your Customer's Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions,” was released in the fall of 2020. He is also of such bestsellers as "Kaleidoscope: Delivering Innovative Service That Sparkles,” "Sprinkles: Creating Awesome Experiences Through Innovative Service,” "The 9 1/2 Principles of Innovative Service,” "Take Their Breath Away" (with John Patterson), "Managers As Mentors: Building Partnerships for Learning" (with Marshall Goldsmith), “Customers as Partners,” "Managing Knock Your Socks Off Service" (with Ron Zemke), and “Magnetic Service” (with Bilijack Bell).

He has served as keynote speaker, consultant, and trainer on innovative service to such major organizations as GE, Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ultimate Software, KeyBank, Ritz-Carlton Hotels, Caterpillar, Eli Lilly, Verizon, Best Buy, USAA, Hertz, Accenture, Home Depot, and Harley-Davidson. He is a keynote speaker on topics such as customer loyalty, partnering with customers, and creating innovative service experiences. Global Gurus has ranked him for the last six years in a row among the top three keynote speakers in the world on customer service, with two years in the top slot.

Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and a guerrilla tactics instructor at the U.S. Army Infantry School.

He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerrilla tactics instructor at the U.S. Army Infantry School. His training programs have won awards including a Stevie Award in 2018.

He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine, Success Magazine, Real Leaders, CEO Magazine, and Fast Company.

Connect with Chip on LinkedIn: https://www.linkedin.com/in/chiprbell/

Follow Chip on Twitter: https://twitter.com/ChipRBell

Follow Chip on Amazon: https://www.amazon.com/Chip-R.-Bell

Mark Michelson, CEO/Producer, CX Forums

"I connect people in the CX community to create new opportunities. I'm curious about everything. My mission in life is to help people understand each other. This mission has paved the way on an incredible journey as an entrepreneur for 36 years in the marketing research industry."

Mark is the co-founder of the Mystery Shopping Professionals Association, and founder of the Mobile Marketing Research Association. He is the principal of Threads Marketing Research and CEO of CX Forums.

"I've been fortunate to have traveled to 70 countries where I've met many interesting and talented friends. I'm very curious about everything and passionate about learning new things. Fortunately, my lifelong career as a market researcher has suited me professionally and personally since starting my first company in 1984."

"Since starting CX Talks and now CX Forums, I've furthered my mission and purpose in connecting individuals and communities. With the CX Forums events online and in-person I strive to create meaningful and memorable online programs and in-person events."

Connect with Mark on Linkedin: https://www.linkedin.com/in/michelson

Join the CX Forums group on LinkedIn: https://www.linkedin.com/groups/12058768

Follow CX Forums on Twitter: https://twitter.com/CxForums

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