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InterContinental Paris - Le Grand

2 Rue Scribe

75009 Paris

France

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SHIFTING THE PARADIGM:

The new frontiers of technology, human creativity, emotional engagement and value-driven business models

With shifting demographics, socioeconomics and technological advance, the retail and luxury industries are rapidly changing, becoming more experiential, more sustainable and more digital than ever.

The 2018 INSEAD Global Luxury Forum invites industry leaders to discuss how the new frontiers of retail and luxury landscapes can create value through corporate innovation.

Attendees and top experts will engage on best practices leveraging technology to enhance human creativity, strengthen customer loyalty through emotional engagement and build sustainable, value-driven business

INSEAD Global Luxury Forum – AGENDA

OPENING SESSION – INSEAD

Miguel LOBO – INSEAD Middle East Campus – Director

Katia KACHAN – INSEAD Global Luxury Forum – Founder, INSEAD MBA’16

Noemi ZITO & Nayantara DAYAL – INSEAD RCLG MBA – Co-Presidents, MBA’18

KEYNOTE: LEADERSHIP IN THE 21 CENTURY - DRIVING IMPACT IN LUXURY

Martin ROLL – Martin Roll Company – Business & Brand Strategist, INSEAD MBA’99

KEYNOTE: CHALHOUB GROUP GUIDING PRINCIPLE: CUSTOMER AT THE HEART - HOW DO YOU PRACTICE IT?

Patrick CHALHOUB – Chalhoub Group – CEO

KEYNOTE

Christian BLANCKAERT – Hermès – Former CEO, INSEAD MBA’70

Jonathan SIBONI – Luxurynsight – CEO

EXECUTIVE FOCUS – E-COMMERCE IN LUXURY

Stephen PICARD – Oliver Wyman – Principal, Retail Consumer & Luxury Goods

Celia FRIEDMAN – Oliver Wyman – Partner, Retail Consumer & Luxury Goods

PANEL DISCUSSION – TECHNOLOGY AS A TOOL TO CREATE CUSTOMER ENGAGEMENT

How to balance between the high-tech retail and high-touch customer service? Luxury brands between innovation and century-old heritage: best practices of in-house digital transformation

EXECUTIVE FOCUS – INSEAD RESEARCH

David DUBOIS – INSEAD – Marketing Professor

EXECUTIVE FOCUS – EXPERIENTIAL LUXURY – HOSPITALITY

Deepak OHRI – Lebua Hotels, Thailand – CEO

PANEL DISCUSSION – VALUE CREATION THROUGH EXPERIENCES & EMOTIONAL ENGAGEMENT

Value creation through experiential luxury – the practices of the world's leading hospitality, travel, fine dining and spirits industries

PANEL DISCUSSION – SHIFTING THE LUXURY DNA TOWARDS SUSTAINABILITY

How to best translate sustainability into both aspirational brand stories and profitable business models? The shift of the consumer’s need – from status symbols to luxury stories that connect with values and ideals

SPECIAL PROJECT – WOMEN IN LUXURY

Floriane DE SAINT PIERRE – FDSP – CEO

Nathalie REMY – Christofle – CEO

Claire ISNARD – Chanel – Global Chief People & Organization Officer

Megha MALAGATTI – ST Dupont – Executive Director, Marketing

Rania MASRI – Chalhoub Group – Chief Transformation Officer

EXECUTIVE FOCUS – EMOTIONAL ENGAGEMENT

Matteo GABBA – Conde Nast – Executive Director

KEYNOTE – CULTURAL AGENCY AS A VEHICLE FOR BRAND LEADERSHIP: BRANDS AND ART, MEANING AND ENTERTAINMENT

Vadim GRIGORYAN – MA+Creative – Luxury & Culture Brand Strategist, INSEAD MBA'2000

PANEL DISCUSSION – EMOTIONS, ART & CULTURE IN LUXURY

In the world of digital transformation, art will be the aspect of luxury consumption that will connect products to human nature. Artistic acumen and value-based story telling will be key to create meaningful customer experiences. Emotions and personal engagement will differentiate brands from each other

CORPORATE INNOVATION SEMINAR

EXECUTIVE FOCUS – DIGITAL TRANSFORMATION

Rania MASRI – Chalhoub Group – Chief Transformation Officer

PANEL DISCUSSION – RETAIL IS NOT DEAD - THE FUTURE OF THE STORE

In the world of AI and VR, D2C, 3D scanning, RFID and Blockchain, what are the key success factors for creative companies to use the right tools for the ultimate goal – a seamless and meaningful high-end customer experience?

IN-HOUSE VC: THE BMW VENTURE CLIENT MODEL AS AN ALTERNATIVE TOOL TO BOOST CORPORATE INNOVATION

Corporate & Startup Co-Creation: Corporate Venturing That Ensures Innovation Transfer and Technological Integration. What is the best way for corporate venturing to achieve its innovation goals? How companies can attract top startups and ensure high integration rates? How to leverage tech and digital trends to optimize products/solutions/customer experiences in an agile way without ‘burning money’?

Joerg NIESSING – INSEAD – Affiliate Professor of Marketing

Gregor GIMMY – 27Pilots – Managing Director

PRE-OWNED GLOBAL LUXURY MARKET

David DUBOIS – INSEAD – Marketing Professor

Kunal KAPOOR – The Luxury Closet – CEO

INNOVATION LAB – STARTUPS, INVESTORS & CORPORATIONS

Celine LIPPI – The Luxury Tech Fund – Managing Partner

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Date and Time

Location

InterContinental Paris - Le Grand

2 Rue Scribe

75009 Paris

France

View Map

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