Improving Your Supervisor and Manager Skills
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Improving Your Supervisor and Manager Skills

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Radisson Hotel of Manchester

700 Elm St.

Manchester, NH 03101

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Improving Your Supervisor and Manager Skills

Providing the Knowledge, Skills and Ability to Achieve Success!

Do you want to get the most from your front line leaders? Are you a front line supervisor or manager that wants to improve your knowledge skills and abilities to move on to better job opportunities?

A Gallup poll of more 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor.

The knowledge and skills needed to be an effective supervisor or manager can be learned, just as technical skills are learned.To ensure the success of our front line managers and supervisors, invest in their professional development to make them better leaders and managers. This three day program teaches the skills necessary to be more effective, productive and successful as a front line supervisor or manager.


Who should attend?

  • Managers

  • Supervisors

  • Directors

  • Administrators

  • Young Professionals

  • Team and Project Leaders

  • Future Managers and Supervisors

  • Human Resource and labor Relations Professionals


The program is made up of six sessions over three days:

Keys to Effective Management

  • The Qualities of an Effective leader
  • Effects of Poor Leadership
  • Stumbling Blocks to Success
  • What Motivates People to Succeed
  • Managing Your Team
  • Management by Walking Around
  • The "Supervisor Seven" Tools

Building a positive work environment

  • The value of a positive work environment
  • Effects of conflict in the workplace
  • Five causes of conflict
  • The five options for conflict resolution
  • The “two minute Model” of conflict resolution
  • Team building for positive results

Strengthening Your Leadership Abilities

  • The attributes of a good leader
  • Vision and core values
  • Elements of effective leadership
  • Emotional and social intelligence
  • leadership styles and when to use them
  • Developing decision making skills

Performance Management and Progressive Discipline

  • Developing performance standards
  • Setting and directing employee performance goals
  • Counseling employees on performance
  • Writing performance evaluations
  • Using progressive discipline in the workplace

Understanding US Labor Laws

  • The basis of US labor law
  • National Labor Relations Act
  • Fair Labor Standards Act
  • Taft-Hartley Act
  • Title VII of the Civil Rights Act
  • Occupational Safety And Health Act
  • The Americans with Disabilities Act of 1990
  • Case Studies

Coaching and Motivating Your Team to Success

  • Employee/Manager responsibilities
  • Using the coaching model
  • Pitfalls to avoid
  • Improving your communication skills
  • Building your personal leadership style
  • Leading effective meetings
  • Putting it all together


Lead Consultant: Roderick J Fraser Jr

With 30 years of leadership experience in the United States Navy, city government and private industry, Roderick Fraser has an impressive leadership background in a series of progressively more difficult and challenging roles. Mr. Fraser's Naval career culminated in his Commanding USS UNDERWOOD (FFG 36), a United States Navy warship, during Operation Iraqi Freedom (OIF), Operation Enduring Freedom (OEF) and Operation Partnership of the Americas. As UNDERWOOD's Captain, Mr. Fraser led a multi-national force in the North Arabian Gulf protecting two Iraqi offshore oil terminals at Al Basrah and Khor Al Amaya which pump over 130 million dollars worth of crude oil per day and trained the Iraqi Navy in Anti-terrorism, force protection, ship handling and maritime security procedures. He hosted foreign Heads of State, Ambassadors, military leaders and dignitaries as a representative of the United States during Operation "Partnership of the Americas."

Mr. Fraser, a Certified Emergency Manager (CEM), served as the Commissioner of the Boston Fire Department and led the Department through the 2013 Boston Marathon Terrorist Bombing, 2013 Winter Storm Nemo, Hurricane Sandy and Hurricane Irene garnering praise for the excellent planning and response for each incident. Mr. Fraser developed plans and processes which transformed the Department from dysfunctional and outdated, to a model, modern Department, leading the Department through tough economic times and severe budget cuts while maintaining service levels with no layoffs or demotions. Mr. Fraser led a negotiation team that successfully negotiated contracts with three of the city's largest labor unions gaining random urinalysis testing and the requirement for national certification for technical positions.

Mr. Fraser also served as the Senior Director of Business Development for a Fortune 500 International energy company.

Mr. Fraser holds a Masters Degree in National Security Affairs and Strategic Planning from the US Naval War College, a Masters Degree in Marine Affairs from the University of Rhode Island, a Bachelor of Science in Marine Engineering from Maine Maritime Academy and is a graduate of the National Preparedness Leadership Initiative at Harvard University Kennedy School of Government.

Mr. Fraser has spoken about leadership and management internationally at numerous conferences and seminars.

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Radisson Hotel of Manchester

700 Elm St.

Manchester, NH 03101

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