Multiple Dates
Improving Your Emotional Intelligence...The #1 Tool for Comm Center Success
Event Information
Description
Join us on one of 2 days for this interactive and engaging 8-hour class.
This class is eligible for TCOLE hours.
Class Description:
You may think you'd be more successful if callers weren't so annoying. Or if you're supervisor weren't such a jerk. Or the work weren't so stressful. The truth is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life and provides ways to improve your emotional intelligence immediately.
Learning Objectives:
Participants will leave this class knowing:
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Why emotional intelligence is so important at the comm center
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How to improve their leadership ability, whether a line level employee, instructor, supervisor or manager
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Tools for communicating more effectively during heated exchanges
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The simple change they can make to improve their center's culture
Instructor Bio:
Adam Timm is a board-certified stress management consultant, author, and full-time trainer for the 9-1-1 industry. For over a decade, he was a 9-1-1 dispatcher for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage at his center.
Adam is a frequent keynote and breakout session speaker at NENA and APCO conferences around the country. He’s written two books, including the bestselling, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout. Adam’s third book, “O% Turnover: How the Best 9-1-1 Centers Drive Engagement, Boost Morale and Inspire High-Performance Culture,” includes case studies with directors and managers from PSAPs around the country. It is scheduled for release in 2019.
Visit www.thehealthydispatcher.com for more.
Adam presenting the opening keynote at the 2017 California NENA Annual Conference
