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Improving Services To the LGBTQ Community: For NJ Victim Service Providers

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(Multiple Locations)

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Human Sexuality and LGBTQ Concerns: Essentials for Victim Advocates (Workshop)

Research shows that there is a lack of culturally competent services for LGBTQ crime victims, and victim service providers are not adequately trained to work with members of the LGBTQ community. One of the most important barriers to services is bias against LGBTQ people. Even when agencies have improved their services, a history of bias from service providers may make LGBTQ clients distrustful or suspicious. Compounding the problem is a lack of reporting from victim service agencies about their LGBTQ clients.

This workshop will offer participants critical insights that are the bedrock of better service provision to the LGBTQ community:

The nature of human sexuality, including gender, gender role, gender expression, sexual orientation, and cisgender status.

  • Why victim service providers should avoid the gender binary when providing client services.
  • How early messages about gender and sexual orientation shape individual perceptions.
  • How homophobia and transphobia re-victimizes LGBTQ clients.
  • Action steps participants can take to improve services to LGBTQ clients.

This workshop will be offered three times: once in Cinnaminson, once in Scotch Plains, and once in Linwood.

Thursday, July 6, 2017; Cinnaminson, NJ; 10:00 a.m. to 4:30 p.m.

Tuesday, July 18, 2017; Scotch Plains, NJ; 10:00 a.m. to 4:30 p.m.

Tuesday, July 25, 2017; Linwood, NJ; 10:00 a.m. to 4:30 p.m.


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Meeting the Needs of Transgender Clients (Webinar)

According to the Office for Victims of Crime:

  • Statistics documenting transgender people's experience of sexual violence indicate shockingly high levels of sexual abuse and assault. One in two transgender individuals (is) sexually abused or assaulted at some point in their lives. Some reports estimate that transgender survivors may experience rates of sexual assault up to 66 percent, often coupled with physical assaults or abuse. This indicates that the majority of transgender individuals are living with the aftermath of trauma and the fear of possible repeat victimization.

In this webinar, participants will learn key strategies to avoid re-victimizing transgender clients. Topics will include understanding cisgender bias, recognizing common biases against transgender people, avoiding common mistakes when interacting with transgender clients, and creating a more inclusive, welcoming environment for transgender clients.

Jordon Johnson, an advocate for transgender inclusion, will be a guest facilitator for this webinar.

Tuesday, August 8, 2017; 10:00 a.m. to noon. (A computer with audio capability is required to participate in the webinar.)


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LGBTQ Microaggressions (Workshop)

LGBTQ microaggressions are brief, commonplace indignities, both intentional or unintentional, that communicate slights and insults to LGBTQ people. Despite our best efforts to create inclusive environments, LGBTQ people are still subject to this form of mistreatment, which is often subtle and hidden by our cultural assumptions.

Experts agree client encounters are prone to microaggressions. For victim advocates who want to increase their diversity knowledge, understanding LGBTQ microaggressions is especially important because they affect client receptivity, stress, morale, and feelings of inclusion.

Participants will learn to identify microaggressions. That learning will provide the framework for a discussion of the techniques participants can use to build better relationships with their LGBTQ clients

Tuesday, September 12, 2017; Cinnaminson, NJ; 10:00 a.m. to 4:30 p.m.


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Overcoming Organizational Resistance to Change: LGBTQ Concerns (Webinar)

Today’s service environment requires constant organizational change to remain culturally responsive. Yet, individuals tend to resist change on diversity topics. Such resistance is a key topic in management and should be seriously considered to help victim service agencies meet the needs of LGBTQ clients and others.

In this webinar, participants will learn how to reframe organizational resistance to achieve cultural change in the places they work. Special emphasis will be placed on identifying and eliminating barriers that block change, examining the power dynamics of leadership as a factor in resistance, and using a paradigm shift to address resistance to efforts at LGBTQ inclusion in organizations.

This webinar is especially designed for individuals who will lead (formally or informally) organizational change in their agencies.

Tuesday, September 19, 2017; 11:00 a.m. to 12:30 p.m. (A computer with audio capability is required to participate in the webinar.)


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Collaboration and Outreach to the LGBTQ Community (Webinar)

Collaboration and outreach to historically marginalized communities is routine for victim service organizations, but beneath the pratice are difficult issues for New Jersey agencies that take collaboration and outreach with the LGBTQ community seriously:

  • The largest LGBTQ advocacy agencies are outside New Jersey.
  • LGBTQ agencies may not be readily available in some New Jersey counties.
  • Victim service agencies experience difficulties identifying individuals for LGBTQ collaboration.
  • Outreach to the LGBTQ community is often marginal.

In this webinar, our guest facilitator, Stephanie Puentes (Puentes Consulting) will cover the building blocks of organizational collaboration and outreach with particular attention to the LGBTQ community. She will especially focus on building collaboration and outreach without the aid of large, nearby LGBTQ organizations.

Thursday, September 28, 2017; 2:00 p.m. to 4:00 p.m. (A computer with audio capability is required to participate in the webinar.)


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LGBTQ Affirming Policies and Procedures (Workshop)

Organizations must strive to instill attitudes and knowledge in staff members that will be supportive of LGBTQ clients, and must require workplace behaviors that are welcoming to the LGBTQ community. In this workshop we will discuss the guiding principles that must be in place for victim service agencies to successfully implement policies and procedures that reflect a commitment to better serve LGBTQ clients. We will also discuss the essentials of language on intake forms and other documents, pronoun use, and the collection of information about sexual orientation, gender identity, and transgender status.

This workshop, will be especially useful to staff members who can influence organizational policies and procedures in their agencies.

This workshop will be offered three times: once in the Cinnaminson, once in Scotch Plains, and once in Linwood.

Thursday, October 12, 2017; Cinnaminson, NJ; 10:00 a.m. to 4:30 p.m.

Tuesday, October 17, 2017; Scotch Plains, NJ; 10:00 a.m. to 4:30 p.m.

Thursday, November 2, 2017; Linwood, NJ; 10:00 a.m. to 4:30 p.m.

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