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Improving Customer Communications Masterclass

Royal Mail MarketReach, Aspire CCS, TLF Research, GMC Software, GI Solutions, GI Red

Friday, April 28, 2017 from 9:30 AM to 1:00 PM (BST)

Improving Customer Communications Masterclass

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Event Details

Transform Customer Communications into a business-changing, revenue stream


What does the future for Customer Communications look like? Whether you are in Marketing, IT or Operations, you need to understand how your customers are viewing your communications, and how you can increase their profitability.


At the Customer Communications Masterclass you will hear from leading exponents in information research, layout, design and delivery, all tailored to delivering value for your business.


Targeted at senior marketers, IT and Operations Directors in telecoms, utilities and financial services, this Masterclass provides a forum for learning, discussion and putting into place a strategy for the future.




09.30 – 09.40 – Welcome and agenda


09.40 – 10.20 – The changing behaviour of consumers and how enterprises need to react – Aspire CCS


10.20 – 11.00 – The power of mail in the mix of communications – MarketReach


11.00 – 11.40 – What is a customer journey and how to map it – TLF Research


11.40 – 11.50 - Break


11.50 – 12.20 – Creating an omni-channel environment quickly and easily – GMC


12.20 – 13.00 – Putting new technology into practice – data, create, communicate – GISG


13.00 – Lunch and networking


* Speakers and content are subject to change

Attendance at this event is by invitation only. If you have not received an invite and would like to attend, please email

Have questions about Improving Customer Communications Masterclass? Contact Royal Mail MarketReach, Aspire CCS, TLF Research, GMC Software, GI Solutions, GI Red

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