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Improvement Case Study: Facey and the Patient Experience Webinar

California Quality Collaborative

Tuesday, November 9, 2010 from 12:00 PM to 1:30 PM (PST)

Improvement Case Study: Facey and the Patient...

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Webinar Ended Free  

Share Improvement Case Study: Facey and the Patient Experience Webinar

Event Details

Stephanie Bamford, RN, Administrative Director of Quality Management, will speak about Facey Medical Group’s three-year journey to improve the patient experience and what they are doing to sustain changes and continue improvement.  Join the webinar to learn about:

  • Facey’s strategy and the role of leadership in change
  • Implementation and spread of tactics to improve doctor-patient communication and staff-patient communication
  • Successful techniques that showed positive results, including agenda-setting and team huddles
  •  Facey’s patient experience results from 2008-present
  • Learning and next steps
Have questions about Improvement Case Study: Facey and the Patient Experience Webinar ? Contact California Quality Collaborative

When

Tuesday, November 9, 2010 from 12:00 PM to 1:30 PM (PST)


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Organizer

California Quality Collaborative

California Quality Collaborative (CQC) is a healthcare improvement organization dedicated to advancing the quality and efficiency of the health care delivery system in California. The CQC will generate scalable and measurable improvement in care delivery in ways important to patients, purchasers, providers, and health plans.

For more information, please visit us at: www.calquality.org

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