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Implementing a Customer Effort Score (Web Session)

Consortium for Service Innovation

Tuesday, April 17, 2018 from 10:00 AM to 11:00 AM (PDT)

Implementing a Customer Effort Score (Web Session)

Registration Information

Type End Quantity
Consortium Web Session
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Ended Free  

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Event Details


Join Melissa Burch from Zendesk and Brad Smith from Vector Business Navigation to continue a conversation which began at the 2018 Member Summit around implementing the Customer Effort Score.


Where do we start? What has been done by others?  What are the ditches we need to watch out for?  Bring your experience and your questions to this discussion.


Have questions about Implementing a Customer Effort Score (Web Session)? Contact Consortium for Service Innovation
Consortium for Service Innovation

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