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IFEL Next Level Webinar: Critically Important Customer Service Tips for Entrepreneurs

Institute For Entrepreneurial Leadership

Monday, October 24, 2011 from 8:30 PM to 9:30 PM (EDT)

IFEL Next Level Webinar: Critically Important Customer...

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Ticket Type Sales End Price Fee Quantity
IFEL Webinar Ended $35.00 $1.87

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Event Details

It’s funny, but almost no one will admit to being “lousy” at customer service, any more than they will talk about living in an average town with average kids.

Since almost everyone believes providing great customer service and having loyal customers are critical to the success of their businesses, why are these items not usually planned and monitored with the same intensity as the financials? After all, financials are a lagging indicator (telling what happened after the fact), while customer loyalty measures are almost always a leading indicator (predicting what may happen in the future).

When entrepreneurs and small business owners choose to ignore improving their customers' loyalty and so lose their customers to competition, it becomes a very expensive mistake.

This webinar will reveal costly customer service mistakes typically made by small businesses and how to avoid them.  Presented by Doug Brown, Chief Executive Officer of Paradigm Associates.

Log in information will be given upon registration.

Have questions about IFEL Next Level Webinar: Critically Important Customer Service Tips for Entrepreneurs? Contact Institute For Entrepreneurial Leadership

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Institute For Entrepreneurial Leadership

The Institute For Entrepreneurial Leadership (IFEL)  is a non-profit organization that takes a hands-on approach to providing affordable expertise to growing business. We start with an assessment to determine what you need to take your business to the next level. We then develop a customized action plan that combines the resources and mentoring that will help you make your vision a reality. We have a special outreach effort targeting traditionally underserved minority, women, and veteran –owned businesses, as well as businesses in inner city and urban enterprise zone regions.  Learn more about us at www.ifelnj.org.

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