ICF PRESENTS ADVANTAGE SPARK BOOTCAMP

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✅4 Weeks Starting every Saturday, from July 26th to August 16, 2025, join us at Columbus Public Library, 1113 Parsons Ave, Columbus, OH 43206,

11:00 a.m. - 1:00 p.m. August 2 930 a.m-1100a.m, August 9 1100 am-1pm Hilltop Library and August 16 Main Library Light refreshments will be provided.Saturday 7/26/25-8/16/25

Ignite Change Foundation presents Advantage Spark, a 4-week training program designed to equip young adults 16-22 years old with the fundamental skills needed to deliver exceptional customer service. Through interactive workshops, role-playing scenarios, special guests, and real-world applications, participants will gain confidence and competence in handling customer interactions across diverse settings.

Week 1: Introduction to Customer Service

• Understanding Customer Service: Definition, importance, and impact on businesses.
• Customer Expectations: Identifying and meeting customer needs.
• Building a Positive Attitude: The role of mindset in service.

Week 2: Effective Communication Skills

• Verbal Communication: Tone, clarity, and professionalism.
• Non-Verbal Communication: Body language and active listening.
• Empathy and Rapport Building: Connecting with customers on a personal level.

Week 3: Handling Customer Inquiries and Complaints

• Problem-Solving Techniques: Addressing issues efficiently.
• Conflict Resolution: Managing difficult situations with composure.
• Turning Complaints into Opportunities: Enhancing customer satisfaction.

11am-2pm

Week 4: Professionalism and Workplace Etiquette

• Dress Code and Personal Hygiene: Creating a positive first impression.
• Time Management: Punctuality and reliability.
• Team Collaboration: Working effectively with colleagues.
• Customer Interaction Scenarios

• Role-Playing Exercises: Simulating real-world customer interactions.
• Feedback and Reflection: Identifying areas for improvement.
• Building Confidence: Practicing responses and solutions.
• Job Readiness and Placement Preparation

• Resume Writing: Highlighting transferable skills.
• Interview Techniques: Mock interviews and feedback.

Facilitator- Coach Leslie Tillman, CEO of ICF and Coach Leslie Tillman Coaching and Consulting Group LLC

Co-Facilitator-Michelle Daniels-Business Analyst/Project Manager/Career Strategist

Speaker Melchy Martinez-Capitol University graduate, Professional Photographer, and Podcaster

Speaker Shannon Young -Edward Jones

More to announce...