https://lamsig.iatefl.org/lamsig-in-the-time-of-covid-19/special-events

Panel 3: From small business/school owners and managers to CEOs and departments heads - What’s the new normal?

Panellists: Dr Christina Giannikas, Justin Quinn, Dr Pamela Humphreys, Jane Dancaster

Moderator: Liam Brown

This third in a series of discussion-and-question led IATEFL LAMSIG Webinars provides a forum for ELT academic managers and stakeholders to connect with a panel of expert academic practitioners and ELT business owners to share our understanding and response to Covid-19 and how we prepare for the future. How much of our varied ELT business will return to our familiar “normal” and how much will be a “new normal”?

Some questions we’ll consider:

• How has Covid 19 allowed or forced us to step back and look at how we do things?
• How will the sales, marketing and customer facing operations change?
• What is the impact now of the rapid pivoting from face to face to on-line?
• Does this pivot offer new competitive advantages to individual institutions and what needs to be done to maintain high quality teaching and service?
• In the higher education sector are there opportunities now to innovate and push for higher standards and efficiencies in our programmes, back-office systems and processes?
• What does all this mean for our people and how do we balance the human dimension with new business realities?

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