HVAC for Office & Sales Staff - Online Course

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HVAC for the Real World

HVAC for Office & Sales Staff explains the basics of HVAC equipment, how important the HVAC contracting industry is, and how vital the role of each employee is in running a successful contracting company.

What is Covered

By the end of this course, viewers will understand the basics of HVAC systems and how central heating and cooling systems work.

Part 1 - The things that make us different are the same
HVAC is defined along with a brief history and the industry’s relevance in modern society is explained. Human comfort is discussed and explained as the primary product that our industry sells. The importance of customer interaction is discussed at all levels in any size company. Business cycles with respect to weather and the economy are revealed. The flow of paperwork within a company and the product chain of distribution are detailed.

Part 2 - How comfort works
Simple definitions are provided for Btu, CFM and a ton of cooling. A distinction is made between furnaces and boilers with an explanation of how both work. AFUE and SEER ratings are defined as well as Energy Star requirements. An air conditioning system is built from the ground up and all major parts are described and explained. A brief discussion is offered on the phase-out of R-22 and the emergence of R-410a. Heat pump operation is explained as well as HSPF and COP ratings. Duct system types are briefly reviewed. The standards and codes that regulate the HVAC industry are discussed.

Part 3 - How much does it cost?
The cost of doing business is explained in detail. The need for training is explained and the trade associations are enumerated. The need to distinguish your company from the competition is discussed. Accessories such as humidifiers, electronic air cleaners, media air cleaners, UV lights, programmable thermostats and HRV/ERVs are all explained and their application discussed.

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