$375 – $500

Human Performance Improvement (One-Day Professional Seminar)

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College of Liberal Arts Building

305 E 23rd Street

Austin, Texas 78712

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Description

Workplace errors, which cost organizations over $37 billion each year, can have massive financial, mental, and emotional ramifications. Some industries, companies and teams manage workplace errors much better than others. In this course, you will learn practical concepts and proven techniques for managing workplace errors. And you will draft an Action Plan that applies course content directly to your job.


Course Description

Humans make errors. No matter how experienced, how skilled, and how careful we are, we still make some errors. Some teams ignore this core truth of human nature, and wind up paying for it, often literally. Many teams try to eliminate errors by “proceduralizing everything.” This solves some problems, but creates many others. A few teams, however, face the inconvenient truths with eyes open, then take practical, evidence-based steps to reduce, mitigate and actively learn from workplace errors. In this one-day workshop, that is what you’ll begin to learn how to do.

In this workshop, you will get answers to questions like:


  • What simple tool helped a physician from Johns Hopkins save 1,500 lives in 18 months?
  • What are the three core strategies of Human Performance Improvement (HPI)?
  • What are the three types of error that are most valuable for leaders to know?
  • What five questions can your team ask to predict and avoid errors on virtually every job?
  • What effect does punishing people for errors have?
  • What are the traits of the world’s most High-Reliability Organizations (HROs)?
  • What four questions have helped the US military learn from complex missions for 30+ years?


The four sections of this workshop are:


  • An Introduction to Workplace Errors
      • The Business Case for Workplace Error Management
      • Three Core Strategies of HPI
      • The Common Approach That Doesn’t Work
  • Techniques for Individual and Teams
      • The SAFER Questions
      • Habit-Based, Procedure-Based, and Improvisation-Based Errors
      • Dr. Pronovost’s solution
  • Strategies for Organizations
      • The Just Culture
      • Defensive Design & Fail-Safes
      • Resilience
  • Building a Sustainable Error Management Program
    • Error Management Advocates & Communities of Practice
    • Setting Up Your Action Plans for Success


Each participant will receive a 50+ page handbook with 24 error management techniques used by pilots, air traffic controllers, soldiers, wildland firefighting crews, paramedics, nuclear power plant operators, electric utility linemen & other high-risk teams.

This course is designed to complement and dovetail with its companion HDO seminar, Human Error: Engineering it Away. While both courses focus on the same overall problem, Engineering it Away focuses primarily on understanding relevant research and the psychology that drives human error, while this course focuses primarily on implementing practical solutions.


About the Faculty

Robert Abzug, PhD is Professor of History and American Studies at the University of Texas at Austin. He received his B.A. at Harvard and Ph.D at University of California, Berkeley, and has taught at Texas since 1978. Abzug's current research involves the history of psychotherapy and its relation to aspects of spiritual life, a theme that is central to his biography of the psychoanalyst and writer, Rollo May. It will be published in Fall 2018. Especially germane to this seminar are his twenty-two years of experience as chair of a department and founding director of two academic centers, where he gained much experience in the creative management of human error (his and those of his staff and faculty), problem-solving, and organization-building.


Jake Mazulewicz, PhD
served on reliability-driven teams as an EMT, a firefighter, a wilderness search-and-rescue field team leader, and a military paratrooper. He served as the Human Performance Lead for Dominion Virginia Power, a Fortune 500 company. There, he taught leaders and technical experts how to combat errors with defenses including: Situational Awareness, Checklists, and 3-Way Communication, the Just Culture, and principles of High-Reliability Organizations. He now teaches high-risk industries across the country how to reduce, mitigate and learn from errors. You can view Jake's full bio here.


Who Should Attend?

While all HDO Seminars are developed with wide-ranging applicability in mind, the following individuals and groups will likely find Human Performance Improvement most directly relevant to their work:

  • Senior/Executive Leadership
  • Middle Management
  • Team Leaders & Supervisors
  • Human Resources/Recruiting Directors & Managers
  • New or First-Time Managers
  • Quality Assurance and Risk Management Professionals


Other Courses


Questions?

If you have questions prior to registering, please see our Professional Training FAQ or contact Lewis Miller, HDO's Marketing Coordinator, at lewismiller@utexas.edu / 512-232-8330.

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College of Liberal Arts Building

305 E 23rd Street

Austin, Texas 78712

View Map

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