Welcome to this year's pre-ITB Roadshow

Our third edition of our HTF ITB Roadshow is coming up. We are happy to have a cool selection of great speakers and topics during the course of the evening. Highlight of the day - listen to a three-star hotel from Berlin that closed Booking.com three months ago and its following outcome.

Like every year we will start in the afternoon (4pm) and will have 4-5 presentations of 20 min each, followed by a Q&A session with the audience and our moderator Ulli Kastner.

Make sure you dont miss those 4 hours of education and information followed by some awesome potato soup and drinks at the beautiful Hotel i31!

Program:

4:00 pm - 4:40 pm: How to use AI to reach Revenue Nirvana

Neville Isaac - Manager Customer Experience, Beonprice

4:45 pm - 5:30 pm: A Decade in Review(s) - from Hot Topic, to Boring Topic to Guest Experience

Moritz Klussmann - CEO & Co-Founder, Customer Alliance

5:30 pm - 5:45 pm: break

5:45 pm - 6:25 pm: How Chatbots will influence the customer journey and disrupt our daily hotel communication

Olga Heuser - Managing Director & Co-Founder, DialogShift

6:30 pm - 7:15 pm: Can we live without booking? A (3 star) hotel that stopped selling via booking did it and shares its results

Speaker to be announced at the event

7:15 pm - open end: networking with drinks & food