HTF Roadshow - ITB 2020
Date and time
Refund policy
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Pre-ITB Roadshow - 5 hot topics you cant miss -
About this event
Welcome to this year's pre-ITB Roadshow
Our third edition of our HTF ITB Roadshow is coming up. We are happy to have a cool selection of great speakers and topics during the course of the evening. Highlight of the day - listen to a three-star hotel from Berlin that closed Booking.com three months ago and its following outcome.
Like every year we will start in the afternoon (4pm) and will have 4-5 presentations of 20 min each, followed by a Q&A session with the audience and our moderator Ulli Kastner.
Make sure you dont miss those 4 hours of education and information followed by some awesome potato soup and drinks at the beautiful Hotel i31!
4:00 pm - 4:40 pm: How to use AI to reach Revenue Nirvana
Neville Isaac - Manager Customer Experience, Beonprice
4:45 pm - 5:30 pm: A Decade in Review(s) - from Hot Topic, to Boring Topic to Guest Experience
Moritz Klussmann - CEO & Co-Founder, Customer Alliance
5:30 pm - 5:45 pm: break
5:45 pm - 6:25 pm: How Chatbots will influence the customer journey and disrupt our daily hotel communication
Olga Heuser - Managing Director & Co-Founder, DialogShift
6:30 pm - 7:15 pm: Can we live without booking? A (3 star) hotel that stopped selling via booking did it and shares its results
Speaker to be announced at the event
7:15 pm - open end: networking with drinks & food