How to Stay Steady and Confident in High-Stakes Parent Conversations.

A 90-minute, script-based, racially literate workshop for school leaders

This workshop gives you the exact wording, repair lines, and emotional-regulation tools to handle racist-incident conversations with parents calmly, confidently, and in line with safeguarding and anti-racism duties.

Live Online · 6 January (3pm) or 7 January (9am) · Full recording included · Q&A on 14 January

Why this workshop exists

Parents don’t just arrive with questions, they arrive with fear, anger, identity, worry, and the instinct to protect their child.

And even excellent leaders get caught off-guard when a parent opens with:

• “My child is not racist.”
• “Why didn’t the school do more?”
• “You wouldn’t understand because you’re not…”

In these moments, leaders freeze, over-explain, retreat into policy, or rely on “the one person who can handle this,” placing heavy emotional labour on a single staff member.

It’s not a lack of care, it’s a lack of training.

This workshop closes that gap.

What You’ll Leave With

✔ One Universal Script for Any Post-Incident Parent Conversation

A clear, repeatable structure with scenario variations.
No winging it. No panic-explaining. No relying on one staff member.

✔ A Practical Method for Handling These Conversations With Skill

You’ll learn how to:

• reduce defensiveness without agreeing with misinformation
• name harm clearly and safely
• prevent escalation
• speak with racial literacy
• stay anchored to safeguarding and anti-racism duties
• maintain trust even when emotions are high

This is not “more awareness.”
You leave knowing exactly what to say and why it works.

✔ An AI Scenario-Support Tool for Your Existing AI Platform

A paste-and-use prompt for ChatGPT, Copilot, Claude or any AI tool your school already uses.

Use it to:

• test and refine your wording
• explore blindspots
• adjust scripts for new contexts
• generate safe, culturally aware phrasing
• support colleagues who lack confidence

No new software. No subscription. No setup.

What You’ll Learn (Clear + Empathy-Led)

How to Stop Escalation

Deliver your line cleanly, without defending, softening, or policy-dumping (the behaviours that escalate parents fastest).

How to Reduce Defensiveness Fast

A racially literate three-step structure that shows understanding without agreeing with misinformation.

How to Get the Conversation Back on Track

What to say when:

• trust wobbles
• emotions spike
• parents feel unheard
• you slip into defending the school

Who This Is For

Headteachers, DSLs, behaviour leads, pastoral leaders, EDI leads, anyone who leads conversations after identity-based or racist-incident harm, especially when:

• parents deny the behaviour
• families say “the school didn’t do enough”
• leaders feel tense or uncertain
• only one staff member is relied on
• racial literacy gaps prevent clear communication

Why Schools Choose This Workshop

• reduces escalation
• increases confidence
• protects trust
• aligns with safeguarding + anti-racism duties
• gives exact wording (not vague principles)
• creates consistency across staff in high-risk conversations

This is not generic EDI CPD.
This is practical, pressure-tested language you can use the next day.

Pricing

• Individual Ticket — £195
• School Bundle (up to 5 staff) — £595
• MAT Bundle (up to 12 staff) — £1,450

What’s Included

• 90-minute live workshop
• Universal script template
• Scenario variations
• A.C.T.I.O.N. regulation tool
• AI scenario-support tool
• 60-minute Q&A + practice session (14 Jan)
• Full workshop recording

Register Now

Choose your date and secure your place.