£127.38 – £159.04

How to Set and Exceed Client Expectations

Event Information

Share this event

Date and Time

Location

Location

Build Studios

203 Westminster Bridge Road

London

SE1

United Kingdom

View Map

Refund Policy

Refund Policy

Refunds up to 1 day before event

Friends Who Are Going
Event description

Description

How to Set and Exceed Client Expectations
Session one:
19 September 2017
Session two: 21 September 2017
Time: 6.30 - 8.30pm
Venue: Build Studios, Waterloo
Price: £125 + VAT, concessions £100 + VAT
Lecturer: Rowley Mossop, Innovia Partners


Successful architectural practices develop and manage client relationships proactively. Failure to properly set and deliver on client expectations can result in unhappy clients, a damaged reputation to the individual and practice, and lower project profitability. Exceeding expectations can set your practice apart from others and increase the likelihood clients will choose you for their next project or refer your practice to their colleagues. Delivering consistency requires planning, processes, and great talent with strong project management and people skills.


In this highly interactive, two session workshop, we will look at actionable ways to:

  • Identify client needs and ambitions
  • Ensure your practice’s ability to satisfy them
  • Communicate your understanding of clients’ needs
  • Develop systems and processes to consistently set and exceed clients’ expectations


This talk is kindly hosted by Build Studios.

Share with friends

Date and Time

Location

Build Studios

203 Westminster Bridge Road

London

SE1

United Kingdom

View Map

Refund Policy

Refunds up to 1 day before event

Save This Event

Event Saved