Provider-led concerns and enquiries - local policy and procedure
Provider-led concerns and enquiries - local policy and procedure
Thu, Nov 17, 09:30
Grangeway Youth & Community Centre • Runcorn
Free
Actions Panel
How to improve conversion ratios of new enquiries to client instruction
This seminar hosted by legal sector leaders will be an exclusive breakfast briefing which provides insight into legal sector trends.
When and where
Date and time
Location
M3 3AX Level 1, 3 Hardman St Manchester M3 3AX United Kingdom
Map and directions
How to get there
About this event
Reasons to attend
- Learn how to increase new enquiry conversions by focusing on client experience
- How law firms get real time feedback and what to do with it to have the biggest impact
- Benchmark results of over 100 UK law firms surveyed in 2021 on their client journey
- Identify how to ensure your law firm out performs your competitors
- Why investment in legal tech must be aligned with staff's attitude & empathy
- Why management of your law firm brand will attract top talent & retain existing
- Understand how to receive government grants to assist in funding legal-tech & training
This free event is in partnership with Barclays Corporate Banking and is to take place at the Barclays Corporate Head Office in Spinningfields, Manchester on Wednesday 14th September 2022.
Agenda
8:30am - How to develop the right culture in your people to significantly enhance client instruction
8:50am - Why the initial client experience directly affects all conversion ratios.
9:10am - Measuring & improving performance with the right legal tech
9:30am - Peer to peer table discussion
9:45am - Refreshment break
10:10am - Financial and other impacts of getting client relationships and empathy right or wrong
10:30am - Research & development grants potential for Law firms
Speakers
Mairi Probin, Chief Culture and People Officer at MAPD / Jackson Lees Solicitors
Victor Lisowski, Head of Strategic Account
Sarah Percy, Customer Experience Director at Insight6
Bill Kirby, Founder / Owner of Professional Choice Consultancy
Steve Lewis, Professional Relationship Director at Barclays Corporate
Ste Pritchard, CEO and Founder of Matrix247
Our live event is designed for Senior Partners and Management responsible for strategy, profitable growth or marketing.
All six speakers will be sharing their knowledge about client acquisition, conversion optimisation, and how to measure staff behaviour to enhance law firm culture.
The event will start at 8am and finish at 11am, with refreshments available throughout the session, and some drinks and networking after the presentations have finished.
Guests will be treated to a complimentary breakfast served from 8:00am.