How To Have Hard Conversations at Work

In an era of hybrid working, shifting norms, and heightened complexity around workplace culture, the ability to handle conflicts well is no longer a “nice-to-have”; it’s a leadership and team necessity.

Join co-authors Alice Driscoll and Louise van Haarst for an hour that will change how you think about disagreement at work. In this highly practical session, they’ll share how to turn tension into traction using their Smart Conflict® framework, an approach trusted by founders and leaders at Google, BBC Studios, and PwC.

What you’ll take away

• Understand the critical role difficult conversations play in high-performing teams, as an agent of change.
• How to spot the difference between constructive and destructive conflict.
• Know how to use the 5R Smart Conflict Model to prepare for, navigate or recover from any hard conversation.
• Leave inspired to create an environment for Smart Conflict in your team

About the authors (joint bio)

Alice Driscoll and Louise van Haarst are the co-founders of The Power House, a global leadership development and culture transformation business. They combine decades of experience coaching and up-skilling leaders, founders, executive teams and boards across a wide range of sectors for thousands of hours. They are the co-authors of the bestselling book ‘Smart Conflict – How to have hard conversations at work’ and together are on a mission to support leaders to build conflict-competent cultures in organisations everywhere.

The Power House has worked with international household names including BBC Studios, PwC, HSBC, and Google.