Grow your business by having your and your staff always know the right things to say. It is so important to your business to be able to have great conversations with your customers! Good communication skills is important when talking with a potential customer to share your business, working with your customers to provide the best service possible for them, or working with an upset customer to turn their frustration into a great opportunity for you. In this workshop we will learn the ways to handle phone sales, have conversations at a trade show, walk a customer through the buying process, provide excellent customer service, and how to work with upset customers. This is a great class to send your entire staff to! This is a FREE class for Kansas City Bridal Group Members - it is included in your membership. If you are not a member and interested in what the Kansas City Bridal Group provides to help you grow your business please email us at firstname.lastname@example.org or call us at 816-813-2638. Non-member are very welcome to attend!