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How to have difficult conversations

Guardian Masterclasses

Wednesday, July 17, 2019 from 6:30 PM to 9:30 PM (BST)

How to have difficult conversations

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Ticket Type Sales End Price * Fee Quantity
How to have difficult conversations   more info 1d 16h 47m £99.00 £5.11
* Prices include VAT

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Event Details

Opposing opinions and emotions running high? Learn how to get results without the fear of damaging relationships when talking about the things that matter most, with Julie Leitz.

Asking for a salary raise, giving your boss feedback about their behaviour, raising intimacy issues with your spouse… everything that matters most in life happens in conversations. In fact, the things that have the biggest impact on your day-to-day life rely on your ability to have conversations that feel risky - and yet we are not taught the skills needed to master those conversations.

Daring conversations define your life, and this interactive introductory workshop will forever transform your communications. You will change the way you talk with others when the stakes are high and learn how to get results without the fear of damaging the relationships that matter the most, in the workplace and at home.

After this course, you will be able to approach difficult conversations with confidence; avoid toxic behaviours that can lead to difficult conversations escalating, instead fostering those that lead to results; and use the bulletproof formula that ensures you can speak your mind and be direct whilst maintaining respect.

Course content

  • Discover the key mindset shift that will change the way you approach difficult conversations

  • Learn about the four toxic behaviours you and others engage in that block progress, and what you can do instead

  • Discover the bulletproof formula that ensures you can speak your mind and be direct whilst also maintaining respect

  • Practise by working through a difficult conversation

  • Get peer-to-peer feedback to improve your mastery of the tools learned in the worksho

Tutor profile

Julie Leitz is a coach, mediator, psychologist and neuroscientist who escaped her Oxford lab to transform teams and their leaders. Having spent the past four years working with teams in leading organisations across Europe, she made two discoveries: firstly that it’s the conversations people are avoiding that get in the way of success; and secondly that it’s the fear of conflict that leads people to avoid these crucial conversations. This is why she launched the School of Conflict with a mission to help people fall in love with conflict. Julie believes that constructive conflict is the birthplace of top team performance, creative solutions and impactful leadership.

All Guardian Masterclasses are fully accessible but please contact us at if you have any queries or concerns.

Full course and returns information on the Masterclasses website

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When & Where

The Guardian
Kings Place
90 York Way
N1 9GU London
United Kingdom

Wednesday, July 17, 2019 from 6:30 PM to 9:30 PM (BST)

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Guardian Masterclasses

Welcome to Guardian masterclasses – a unique programme of learning embedded within one of the world's most forward-thinking media organisations.

Masterclasses offer a broad range of short and long courses across a variety of disciplines from creative writing, journalism, photography and design, film and digital media, music and cultural appreciation.

Harnessing the expertise and specialisms within the organisation, our courses are led by first class and award winning guardian professionals whilst also drawing on the skills and expertise of other leading figures at the forefront of the creative and digital industries.

The programme is aimed at anyone interested in personal or professional development whether that be refining your skills, focusing your ambition or simply broadening your mind and gaining inspiration.

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