£840 – £960

How to do Discovery for Public Sector Digital Services

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Location

Shift Design Space

71 St John Street London

London

EC1M 4NJ

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

How to do discovery

A two-day course designed for people involved in the digital transformation of public services.

What will I learn?

  • What the discovery phase is for and how it fits into the wider GDS process

  • How to prepare to do a discovery phase. The team, tools and information needed to make a good start.

  • What questions you need to answer in discovery

  • How to recruit participants for research

  • How to interview users to obtain useful information

  • How to analyse user research efficiently

  • How to consider other data such as website analytics, call centre logs and other reports when thinking about user needs

  • How to use your data to generate useful models of user needs and behaviours

  • How to explore and capture policy and technology constraints that will affect the design of your new service

  • How to create a service vision and set of guiding principles

  • How to map and scope the skeleton of your new service using User Story Mapping

  • How capture and prioritise risky assumptions associated with your new service design

  • How to test different kinds of assumptions

  • How prepare for the Alpha phase


How will I learn?

The course is delivered through a series of interactive sessions, each addressing a different each stage in the discovery process, from gathering the team, to conducting research, to preparing for the Alpha phase.

Each session introduces new concepts, provides examples and involves exercises that support learning.

Space is limited to 12 people, so group-working and hosted discussion will enable you to explore how the ideas map to your own situation.

Who will be leading the course?

The course leader is Alastair Lee. He has been working with teams to define new digital experiences for 20 years. He spent his early career at the BBC, before joining Time Out as Product Director in 2007 to head up their transformation from print to digital.

In 2012 Alastair became a consultant specialising in digital product/service strategy and discovery. Since then he has helped clients understand and meet the needs of people as diverse as Royal Marines, people with arthritis, students, council tenants, homeless people and teenage mothers. He has successfully led GDS Discovery phases for Bristol City Council and Department of Health.

How to book

You can book online and pay by credit/debit card or by invoice.

To pay by invoice simply click on tickets and go through the Eventbrite checkout as normal and then choose the invoice option in the "Payment method" drop down. We'll save you a space and email you an invoice for payment.
Alternatively you can email us direct on admin@pilot.works and we'll do the same.

Praise for our workshops:

"Inspirational and thought-provoking... people came out of the workshops buzzing.”

"Good atmosphere, well paced and clear instructions.”

"Nice relaxed tone. Also broken down into simple interactive tasks.”

Not sure if it's right for you? Get in touch and talk to us about your situation - alastair@pilot.works


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Date and Time

Location

Shift Design Space

71 St John Street London

London

EC1M 4NJ

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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