£11.21

How to deal with difficult situations - Lunch event

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KPMG Channel Islands Ltd

Glategny Esplanade

GY1 1WR St Peter Port

Guernsey

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Come and learn from Korinne Le Page at Thrive Coaching & Training about how to deal with difficult situations.

Ideally suited to all those in a leadership role and those who are expected to effectively handle difficult situations with team members and or/ customers and want to feel more confident and informed before doing so.

Structured so that delegates increase their confidence in identifying and resolving conflict with an emphasis on taking away useful tools and techniques that can be readily applied in the workplace.

· What is Real Leadership?

· Understand different styles of behaviour and their impact on others

· Explore ways of understanding conflict

· Agree what constitutes a conflict in the workplace

· Identify early indicators of possible conflict and understand the causes

· Anticipate and avoid common misunderstandings

· Become familiar with the conflict cycle, Perceptions and Ladder of Inference

· Recognise the positive aspects as well as the risks of conflict

· Develop strategies for resolving conflict, presenting Win-Win outcomes

· Identify your own most dominant behavioural style

· Develop core responsive skills: questioning, listening and developing rapport

· Agree a personal action plan

We hope that you can join us.

Please note that Guernsey PA Connect is a not for profit organisation and we are unable to offer refunds. You are able to send another GPAC member in your place but we need to know in advance of this. Thank you

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Date and Time

Location

KPMG Channel Islands Ltd

Glategny Esplanade

GY1 1WR St Peter Port

Guernsey

View Map

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