How to Create a Crisis Resilient EFT Practice

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How to Create a Crisis Resilient EFT Practice Through Effective Client Engagement

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Client engagement is an approach to conceptualizing our client's experiences and informs our interactions, especially during challenging moments of the therapy process. How we respond to our clients in those moments can deepen our connection or lead to disconnection. To build a consistent caseload, and have a crisis-resilient practice, we need to know how to accurately assess how our clients are doing in their therapy experience, beyond just our alliance with them. Tracking their level of engagement offers us opportunities to 'sure up' our relationships more frequently and intervene in moments of disconnection that would otherwise be overlooked. We need to build the skills (courage) necessary to lean into difficult/uncomfortable conversations in a way that promotes connection and engagement and also serves the client. When a crisis hits such as Covid, we are faced with a lot of difficult conversations and subtle signs of disengagement quickly. Knowing how to see the signs and how to intervene is a skill set that builds upon the clinical skills EFT therapists already have.


8:30am - Early sign in/Zoom Link Test

9:00am - Welcome and Intro

9:15 - Understanding Client Engagement (CE), How it contributes to a crisis-resilient practice, Indicators and Interventions

10:30 - break

10:45 - Opportunities to impact Engagement, Navigating difficult conversations, Seeking and Interpreting Feedback

12:00 - Q&A

12:15 - program end


1. Explain the difference between client engagement and therapeutic alliance, and why the client's engagement level is a strong indicator of their commitment to therapy.

2. List five or more commonly overlooked therapist-client interactions that can be indicators of decreasing levels of engagement.

3. List four opportunities to seek and interpret client feedback in order to assess and improve engagement levels.

4. Apply client engagement principles to uncomfortable client conversations in a manner that promotes connection and trust (i.e. enforcing cancellation policies, frequency of therapy etc.)


This workshop is open to clinicians just beginning in the Emotionally Focused Therapy model to experienced clinicians.


Psychologists, MFT's, LCSW's, LPC's and students and interns in these fields.


Laura Cross is a Licensed Marriage and Family Therapist in Denver, Colorado. Prior to becoming a therapist, Laura spent 22 years in sales and marketing in the medical industry, which is where she learned the critical importance of connecting with the customer’s experience in all interactions. Upon beginning her career as a therapist in 2008, Laura integrated these well established client engagement principles into her approach to building relationships and creating a sustainable and fulfilling private practice. She has since expanded her practice to include six additional EFT therapists, and attributes their ability to thrive and grow during a pandemic to their foundational and comprehensive approach to the client's experience. She is a Certified Emotionally Focused Therapist and Supervisor, AAMFT Approved Supervisor and is trained in EMDR and AEDP. In addition to providing clinical supervision, Laura consults with therapists who are interested in building upon their clinical skills by integrating these 'business' concepts into their practice.


This program will take place via Zoom Video Conferencing.

Login details will be sent to you via email closer to the event date.


LACEFT is approved by the American Psychological Association (provider #41025550) to sponsor continuing education for psychologists. LACEFT maintains responsibility for this program and its content.

LACEFT is also is approved by the California Association of Marriage and Family Therapists (provider #131253) to sponsor continuing education for LMFT’s, LCSW’s and LPC’s. LACEFT maintains responsibility for this program and its content.

Participants will earn three (3) CE credits for attending the entire program. Partial credits will not be offered.


**$45.00 - General registration


LACEFT is available to make arrangements for individuals with particular needs. Anyone who requires special accommodation for a disability is requested to notify LACEFT at least two weeks in advance by contacting Suzanne Barron at sbarronmft@gmail.com or 805-235-4060.


Refunds, less a $25 administration fee, will be issued for requests made on or before October 14, 2020. We will not issue refunds that are requested after October 14, 2020.


LACEFT is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles for Psychologists. LACEFT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Chair in consultation with the members of the Program Committee.

While LACEFT goes to great lengths to ensure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to our attention which require intervention and/or action on the part of an officer of LACEFT. The CE Chair will receive and handle all complaints, coordinating with the President and Executive Director of LACEFT if necessary, to work out a fair resolution. Please email any complaints to contact@laceft.org with subject heading “For CE Chair.” Please email any complaints to contact@laceft.org with subject heading “For Program Chair.”

Click here to read more about continuing education credits, our grievance policy, and ICEEFT’s stance on diversity.


Click here to read about continuing education credits, our grievance policy, and ICEEFT’s stance on diversity.

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