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How to Build and Scale a Customer Success Department

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CIC - Boston

50 Milk Street

20th Floor — Lighthouse West

Boston, MA 02109

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Do you have a strategy for customer success? Planning and mapping out your customer success department is instrumental in positive customer experiences.

During this lightning talk session, you’ll hear from experts in the customer success field explaining:

  • How to know who to hire and when to hire them

  • How to land a high NPS score during growth

  • KPIs to track as you grow

  • Tools you’ll want to use to manage customers

  • Best practices for your customer success team

  • How to map customer experience

Don’t leave it to chance—build in a top customer experience for every person as part of your strategic plan.

This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.

Speakers to be announced soon!

Moderated By:

Vivien Eliasoph - Account Manager, Wistia



This is a Startup Boston Week event.

Startup Boston Week is a free, five-day series of events celebrating, educating, and connecting entrepreneurs in Boston. Taking place from September 16–20, 2019 Startup Boston Week brings entrepreneurs, company leaders, innovators, and industry experts together to foster collaboration and fuel growth in Boston's startup ecosystem.

Thank you to our event partners!

About Matter:

Matter is a Brand Elevation Agency unifying public relations, social media, creative services, and search and digital marketing into strategic, content-rich communications campaigns that inspire action and build value. With 15 years of experience working with companies ranging from startups to large enterprises, we understand the fast speed and challenges inherent in marketing a new brand. Whether you’re building a business or growing a brand, we can help you achieve the success you deserve.

About CIC Boston:

One of Boston's largest innovation communities, CIC provides office and coworking space, and supports a variety of important programs in Boston's startup scene including Venture Cafe, District Hall, and MassRobotics.

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Date and Time

Location

CIC - Boston

50 Milk Street

20th Floor — Lighthouse West

Boston, MA 02109

View Map

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