$399 – $499

How to Be a Customer Journey Mapping Pro

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Hyatt Place Hotel

440 14th Street

Denver, CO 80202

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Refunds up to 7 days before event

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Description

Everything you ever wanted to know about how to develop customer journeys and drive internal actions that produce real financial results and CX success.

  • How do I start a customer Journey Map?
  • What are Journey Map Best Practices?
  • Who is and who is not involved in building the Journey Map?
  • What are the pitfalls to avoid when involving customers?
  • How should I integrate survey data?

Who should attend?

  • If you are a CX Program Manager, CCO, VP/Director of Customer Experience, or involved in the Journey Mapping process at your company, and you live in Colorado, this is the Workshop you need to attend!
  • In this hands-on session, you will learn best practices, tools, shortcuts, and tips from seasoned CX and Journey Mapping practitioners who have built hundreds of maps and managed CX programs at billion dollar companies for over a decade.

What will you learn?

  • How to “kick off” your Journey Mapping efforts with your customers and team members
  • Best practices to engaging team members to build impactful journey maps
  • How to use customer feedback to identify Moments of Truth and Pain Points
  • How to build a full end-to-end customer journey map
  • Who to invite to your Journey Mapping workshops and why
  • The best way to structure your mapping workshops for in-person and remote contributors
  • Techniques to capture your map via “post it” notes and using latest technology
  • How to gain internal buy-in and accountability
  • How to best use action planning worksheets, scorecards, and survey tools
  • Best approaches to driving internal actions
  • …and so much more!
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Date and Time

Location

Hyatt Place Hotel

440 14th Street

Denver, CO 80202

View Map

Refund Policy

Refunds up to 7 days before event

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