How Organisations Become Adaptive & Resilient in a Time of Crisis

COVID-19 has created the largest public health and economic crisis of our lifetimes.

Almost every industry will need to change as a result of it and many organisations will not survive. This tragedy will come with lessons that will hopefully fuel a new era of innovation. Those that lead that new era are the organisations which have been adaptive and resilient.

This online webinar will present the findings from PH1 Research's study about how organisations become adaptive and resilient in a time of crisis. Attendees will learn strategies and approaches to help their own organisations prepare for future crises and disaster.

The event will feature case studies from various industries and a panel. Attendees are encouraged to use this as an opportunity to ask questions and learn how it will apply to your industry.

Event will be one hour and begins at 10am PT / 1pm ET / 5pm GMT

This event is part of an events series about the impacts of COVID-19. Learn more about it here.

LEARNING OUTCOMES

Attend this event to gain an understanding about:

• What foundation does your organisation need to be more prepared for crisis
• What makes one organisation more adaptive than another
• How to prioritize during a time of crisis

UPCOMING WEBINARS

Info for all webinars: https://www.eventbrite.com/o/customer-experience-challenges-18125601228

• May 13: Second Wave of COVID-19: How to prepare your Customers & Employees
• May 20: How COVID is changing education: addressing the CX & EX challenges
• June 3: COVID-19: How Tourism & Hospitality must adapt to the needs of visitors
• June 17: How Organisations Become Adaptive & Resilient in a Time of Crisis

CX Challenges brings together strategists, designers, marketers, researchers, product managers, sales, customer support, and entrepreneurs to learn how to become more customer-centric. Our goal is to understand what organisations can learn from the customer’s perspective.

Thank you to our sponsors:

Qualtrics - http://qualtrics.com

Customer XM: Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyze their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organizations drive continuous improvement.

Employee XM: Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organization.

PH1 Research - http://PH1.ca

PH1 specializes in the rapid innovation of Customer Experiences using Service Design methods.

We help you meet your innovation goals — increase sales/donations/members, increase service effectiveness/usability, increase conversions/retention — by conducting a deep dive into what matters most to your customers and community. We do this using CX audits, journey mapping, persona development, and Design Thinking workshops.