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How IHG Creates “Hospitable Technology” That Customers Love

Creative Virtual USA

Thursday, December 3, 2015 from 10:00 AM to 2:00 PM (EST)

How IHG Creates “Hospitable Technology” That Customers...

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Type End Quantity
Special Guest Ended Free  

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Event Details


By definition, hospitality industry professionals are the connoisseurs of customer service. They know that hands-on, personalized service is the most effective way to turn customers into raving loyal fans. But with digital being the preferred method of communication, how can you bridge the gap between a customer’s desire to self-serve and their love for individualized service?

Please join us for a special presentation by Marissa Pippen, Digital & Voice Product Manager at InterContinental Hotels Group (IHG) and learn first-hand how IHG fuses traditional customer service strategies with modern self-service tools to create "hospitable technology" that their customers love. 

After the presentation, we invite you to join us for a complimentary lunch where you can network with Marissa, Creative Virtual executives and fellow business professionals. 




  • 10:00 - 10:30 am: Registration & Networking
  • 10:30 - 11:30 am: Special Presentation by Marissa Pippen, Digital & Voice, Product Manager at IHG
  • 11:30 - 12:00 pm: Roundtable Discussion
  • 12:00 - 2:00 pm:  Lunch and Networking




What are my transport/parking options getting to the event?

Complimentary valet parking will be available for our guests. 

Where can I contact the organizer with any questions?

Please contact Karen McFarlane at with any questions. 

Is my registration/ticket transferrable?

You were personally selected to attend and we have limited seating. If you would like a colleague to take your place, please contact


Have questions about How IHG Creates “Hospitable Technology” That Customers Love? Contact Creative Virtual USA

When & Where

PARISH: The Brasserie and Neighborhood Café
240 North Highland Avenue Northeast
Atlanta, GA 30307

Thursday, December 3, 2015 from 10:00 AM to 2:00 PM (EST)

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Creative Virtual USA

Creative Virtual is a world leader in self-service and intelligent virtual assistant solutions with global organizations like Chase, HSBC, Verizon, E*TRADE, TWC, InterContinental Hotels Group and Autodesk using on our award-winning V-Person™ platform. V-Person uses advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) technology to improve the customer support experience, increase sales, reduce costs and build brand loyalty. We were recently recognized by Gartner as a Cool Vendor in Smart Machines.

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