How IHG Creates “Hospitable Technology” That Customers Love

By definition, hospitality industry professionals are the connoisseurs of customer service. They know that hands-on, personalized service is the most effective way to turn customers into raving loyal fans. But with digital being the preferred method of communication, how can you bridge the gap between a customer’s desire to self-serve and their love for individualized service?

Please join us for a special presentation by Marissa Pippen, Digital & Voice Product Manager at InterContinental Hotels Group (IHG) and learn first-hand how IHG fuses traditional customer service strategies with modern self-service tools to create "hospitable technology" that their customers love.

After the presentation, we invite you to join us for a complimentary lunch where you can network with Marissa, Creative Virtual executives and fellow business professionals.

AGENDA

• 10:00 - 10:30 am: Registration & Networking
• 10:30 - 11:30 am: Special Presentation by Marissa Pippen, Digital & Voice, Product Manager at IHG
• 11:30 - 12:00 pm: Roundtable Discussion
• 12:00 - 2:00 pm: Lunch and Networking

FAQs

What are my transport/parking options getting to the event?

Complimentary valet parking will be available for our guests.

Where can I contact the organizer with any questions?

Please contact Karen McFarlane at karen.mcfarlane@creativevirtual.com with any questions.

Is my registration/ticket transferrable?

You were personally selected to attend and we have limited seating. If you would like a colleague to take your place, please contact karen.mcfarlane@creativevirtual.com.